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Lance Williams named Vice President, Loss Prevention for Variety Wholesalers, Inc.

Lance was previously the Chief Operations Officer for Bee Haven Trading LLC before taking this new role. He'd held other loss prevention roles in his over 30 years in the industry including Vice President of Loss Prevention for Big Lots, Director of Loss Prevention for Value City, and Loss Prevention Manager for Gold Circle Stores. He earned his Bachelors of Arts degree in Criminal Justice from The Ohio State University. Congratulations Lance!

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RILA Panel Discussion Takes on Added Significance in Wake of New CEC Lawsuit
Indiana Attorney General Agrees to Being Panelist in Two Sessions
Statement from the National Association for Shoplifting Prevention
We write in response to the suit filed against CEC and its participating retailers yesterday that seizes on the California Superior Court's earlier finding of extortion based on CA state law.

Without regard to or comment on the guilt or innocence of any party, the National Association for Shoplifting Prevention (NASP) views this lawsuit as yet another challenge to retailers' efforts to address a community-wide burden that they are, by and large, left to shoulder on their own in jurisdictions around the country and especially in California post-Prop 47.

Moreover, as an organization whose mission and focus is offender accountability and education, NASP is particularly troubled to note that, once again, this suit discounts (and thus excuses) any role or responsibility on the part of the alleged offenders. The suit misleadingly refers to alleged offenders as "Extortion Targets" in another example of the role reversal that paints retailers as villains rather than victims.

Read Full Article & See RILA's Session Description & Impressive Panelists List

Goodwill of Southeastern Wisconsin selects ShopperTrak Traffic Insights to enhance in-store operations
Nonprofit retailer leverages ShopperTrak to better understand shopper behavior and improve store performance.
Tyco Retail Solutions announced that Goodwill of Southeastern Wisconsin, the largest of more than 162 Goodwill organizations in the world, has selected its ShopperTrak in-store traffic analytics solution to provide shopper behavior insights across all of its 67 retail locations. The full roll-out follows a successful eight-store pilot, in which in-store conversion rates increased an average of three percent across all stores. prnewswire.com

National Retail Federation CEOs Meet with Trump at White House
The National Retail Federation took CEOs from some of the nation's largest and best known retail companies to the White House today to meet with President Trump on issues facing the industry.

"We appreciate this opportunity to tell the President how the important work he has done on tax reform and deregulation is benefitting the retail industry, our workers and American consumers," NRF President and CEO Matthew Shay said. "Today's meeting shows that President Trump appreciates and understands the important role retail plays in the nation's economy and wants to help our businesses continue to grow."

Shay, Baldwin and other members of the NRF Executive Committee went to the White House this morning and met with Trump and senior administration officials. The meeting covered tax reform, regulatory reform, the economy and other issues. nrf.com

More Complaints at Corporate Hotlines Prove Correct
More claims by whistleblowers are proving true when companies look into the issues raised, and fewer tipsters are telling their employers they faced retaliation, according to research released Tuesday that draws on data from thousands of companies.

Forty-four percent of the 900,000 claims included in a benchmarking report on the use of employee hotlines proved correct, said Navex Global, a provider of ethics and compliance software and services. That compares with a median rate of substantiation of 40% in 2016.

Data from almost 2,400 companies whose hotlines received 10 or more complaints was included in the results, the firm said.

"The increase in substantiated reports is notable and is an indication of maturing programs," said Carrie Penman, chief compliance office and senior vice president for advisory services at Navex Global. "Higher-quality, more actionable reports are coming into hotlines and other reporting channels, which in turn allows for more thorough investigations." wsj.com

Third Week Returns Articles Appearing - In Chicago and even down to Bristol, VA
Retailers are keeping closer tabs on returns. Here's what that means for shoppers

But now some retailers are using third-party firms, like The Retail Equation (TRE), to keep tabs on customers' returns, limiting the amount of returns they can do. The reasoning behind it: Retailers are trying to stem the tide that is merchandise return fraud/abuse (returns or exchanges of stolen merchandise to secure cash or purchase products and use them without intending to keep them), which accounted for an estimated $22.8 billion in retail losses in 2017. heraldcourier.com

He Said/She Said Harassment Cases: Who's Telling the Truth?
Sometimes determining whom to believe is a judgment call

HR must decide who is being more credible in harassment investigations when each side says the other is lying. Open-ended questions can help, according to Jeanine Gozdecki, an attorney with Midwest-based Barnes & Thornburg. Neutral investigators, timely questioning and a culture that encourages the reporting of incidents also are key to conducting accurate inquiries.

Open-Ended Inquiries "One of the mistakes to avoid when doing the investigation is to lead with the conclusory sentence, 'A, were you sexually harassed by B?' or 'B, did you sexually harass A?' " she noted. The answer to the first will be yes, and the answer to the second will be no. This will lead to a stalemate. So the approach has to be different, she observed.

Questions to the complainer usually begin with open-ended inquiries about the work environment, the context of the allegations and the relationships-to have a better understanding of the environment in which something occurred, Gozdecki said. Questions could include:

● Who might have seen the interaction?
● Whom did she or he tell about it?
● Why was it uncomfortable?
● Did she or he say anything? What? To whom? shrm.org

Fish traceability systems needed to fight world-wide fraud
20% of All Fish is Mislabeled - Intentional Fraud

An "effective science-based fish traceability system" is needed in order to combat the "widespread" and "serious" problem of food fraud in the fisheries sector, the United Nations has said.

In a new report, which presents evidence highlighting the scale and "serious consequences" of fraud in the fish sector, the United Nations (UN) Food and Agricultural Organization (FAO) notes that while combating fish fraud is a "complex task" there is a need to implement strengthened regulatory and authenticity testing systems that can also identify potential sources of fish fraud in supply chains and introduce measures to minimise the risks.

The fisheries and aquaculture sectors are recognised as among the most vulnerable sectors to food fraud. In 2016, a major report by Oceana that reviewed more than 200 published studies on fish fraud from 55 countries worldwide found that, on average, 20% of all fish in the retail and catering sectors was mislabeled world-wide. According to the FAO report, the most common type of fish fraud involves intentional mislabeling and species substitution. securingindustry.com

China takes the lead in pioneering retail
The future of retail in the world's leading economies is increasingly expected to be not online shopping, but a melding of e-commerce and physical stores. And Chinese Big Tech appears to be in the vanguard of how to pull this off. The research firm Sanford Bernstein calls it the "digitization of retail."

Amazon Go arrived about five months after the appearance of such stores in China, where tens of thousands of shoppers have already tried them out. They are part of a dizzying transformation in which Chinese internet giants led by Alibaba are becoming online-offline behemoths, investing in or acquiring some 30 physical retailers in the nation since the fall, according to Sanford Bernstein.

"Whoever gets their online and offline stories right will become a gravitational black hole sucking up everybody else." axios.com

There Will Be Blood
3 sectors that could fall as online marketplaces rise

From Amazon to Alibaba, marketplaces are helping drive e-commerce sellers to new heights even as department stores battle for relevance. As in any market shift, some will prosper and others fall by the wayside, and the new marketplace paradigm is no exception.

Convenience is Amazon's battlefield - and blood is being spilled by just about every retailer in the U.S. that tries to compete. As with every war, there will be victors and there will be casualties - it's just a question of which side of the river you land on.

"You could write the same story every day," Lauren Freedman, senior vice president of digital strategy at Astound Commerce, told Retail Dive. "It's us against Amazon."

And if fighting Amazon is anything, it's not equitable. Here's who could get hurt the most as online marketplaces rise to the top of the retail food chain.

1 - Department stores
Amazon is gunning for this group's core specialty: apparel. The e-tailer has been growing its fashion business as well, with a study this January showing that over half of apparel customers shop on Amazon. "In theory, many mass-market retailers selling other companies' brands are vulnerable."

2 - Off-price retailers
Despite their success - especially against online marketplaces - the off-price sector could be headed for trouble as players like Amazon and eBay continue to grow. "That price point, above the true second hand but below traditional retail, stands to lose the most from the marketplace concept. If I'm willing to do the hunt, I'm heading online."

3 - Specialty big box stores
The range of specialty big box stores impacted by online marketplaces stretches from beauty and sports to electronics and tools. In essence, if there's a commodity item being sold, Amazon is in the game and unless you're Best Buy and have managed to build an environment around helpful store associates, you're in trouble. retaildive.com

Theranos Lays Off Most Of Its Workforce

UK's high streets suffered 5,855 store closures in 2017, more than in any year since 2010

Retail defaults hit an all-time high in early 2018

Sprint and T-Mobile are reportedly talking about merging, again

Quarterly Results
Levi Strauss Q1 net revenues up 22% ( they do not break out their 2,000+ stores)

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The Evolution of "Saving the Sale" and
What It Means Today | Part 1 of 3

By Patrick O'Leary, Vice President & General Manager, Nedap Retail

Reflecting upon recent conversations I've had with Loss Prevention (LP) leaders, I have noticed an interesting shift in the way inventory shortage, or shrinkage, is being talked about. Over the many years I have been in the retail loss prevention industry, I have seen the focus of loss prevention leaders volley from one thing to the next. Robberies, employee theft, shoplifting and Organized Retail Crime (ORC) are still some of the most commonly talked about LP issues. However, these discussions are no longer solely focused on how these issues impact shrinkage. Most recently, these discussions focus on how these issues impact sales. After all, retailers cannot sell off empty shelves.

The phrase "Save the Sale" started to surface in 2009, but it has recently gained ever more momentum. Loss Prevention executives from retailers of all kinds are being charged with "Saving the Sale" in all areas of their focus.

Over the next few weeks, I'll be publishing a series on how Saving the Sale affects you and how you can help your organizations "Save the Sale." Here's the first two critical points to saving the sale:

Save the Sale Means Real-Time Access to Inventory
Retailers like Macy's and The Children's Place are still hot on 'omnichannel retail,' which is the term used to describe how retailers connect online and offline shopping behaviors. In a recent article in Forbes Magazine, Macy's Executive Chairman, Terry Lundgren, stated that Macy's is continuing to see serious growth in the area of "buy online, pick up in store" (BOPUS). He believes "physical stores are not going away," and that, "customers will always want the option of coming into the store to try on jeans instead of buying three different sizes online."

In this same article, Jane Elfers, CEO of The Children's Place, stated her organization is also making a "big move towards digital and employing a lot of the omnichannel use cases like BOPUS and 'Save the Sale.'" The article goes on to acknowledge that 'Save the Sale' requires store associates to have the ability to access real-time inventory across the network of stores, and that this inventory access enables store associates to keep customers from walking away from a purchase by finding their desired item online or at another store location with ease.

Failing to Save the Sale Increases Shrink
People rarely consider that sales directly impacts reported shrinkage percentages. The most successful loss prevention executives understand that when sales are up, shrinkage often decreases. Conversely, when sales are soft, the reported shrinkage percentage often increases. This is because shrinkage is typically reported as a percent-to-sales. This is calculated by dividing the total dollar amount of inventory shortage by the total sales. For example, if a retailer that does $3 million/year in sales takes inventory and determines $100,000 of inventory is unaccounted for, they simply divide $100,000 by the $3,000,000 and report a 3.33% shrinkage rate.

This means that if the inventory shortage of $100,000 stays the same, but sales increase to $3.2 million/year, their reported shrinkage rate decreases 20 basis points to 3.13. Conversely, if sales decrease to $2.8 million, their reported shrinkage rate would increase by 24 basis points to 3.57%. This is partly why retail's classic saying - "Sales cures all ills" - has stood the test of time.

Stay tuned for the next in the series, "Seamlessly Saving the Sale"...


Retailers Discuss the Benefits of RFID
Representatives from Lids, Stadium AB and Capgemini will participate in a panel hosted by SML at RFID Journal LIVE! 2018

RFID Journal announced today that key leaders from the retail industry will discuss the benefits they are achieving from using radio frequency identification (RFID) technology, at this year's RFID Journal LIVE! conference and exhibition, which will being held this week at the Orange County Convention Center, located in Orlando, Fla. The session will provide an opportunity for retailers and brand owners to hear first-hand about the most important deployments in these sectors, and to find the solutions that meet their business needs. rfidjournal.com

Organized Crime is Booming
Cyber criminals earn up to $2m a year, study shows

Academic study reveals just how lucrative cyber crime can be, with top-level cyber criminals out-earning government leaders and university graduates

The highest-earning cyber criminals are making up to $2m (1.4m UK pounds) a year, almost as much as a FTSE250 CEO, according to a study commissioned by virtualisation-based security firm Bromium.

Mid-level cyber criminals make up to $900,000 (639,000 UK pounds), which is more than double the US president's salary, while entry-level cyber criminals make about $42,000 (30,000 UK pounds), which is significantly more than the average UK graduate, the research noted.

The findings on how much cyber criminals earn from their illegal activities and what they spend their profits on are part of an 11-month study into the macro economics of cyber crime and how the various elements link together.

The report highlights how cyber crime has become a booming economy, and reveals cyber criminal links to drug production, human trafficking and even terrorism.

The use of ransomware, crime-as-a-service, data theft, illicit online marketplaces and trade secret/IP theft are helping cyber criminals generate huge revenues with relative ease, the report said.

The research also revealed that there are large organizations in the burgeoning cyber crime economy that closely match the structures and business plans of companies such as Uber, AirBnB, Facebook, Twitter and WhatsApp.

These platform owners are acting more like service providers than criminals, leading to a shift from those who commit crime to those who enable and profit from it, the report said.

"Cyber criminals are rarely caught and convicted because they are virtually invisible. As criminals further monetise their business, allowing anyone to buy pre-packaged malware or hire hackers on demand, the ability to catch the kingpins becomes even more challenging." computerweekly.com

Mobile phishing a growing threat, warns report
Phishing on mobile devices is a growing threat to business as attacks move beyond email to text messages and apps

The rate at which enterprise users are falling for phishing attacks on mobiles has increased 85% every year since 2011, research by mobile security firm Lookout shows.

Mobile users who clicked on a mobile phishing link did so an average of six times per year, the data shows. The report is based on analysis of anonymous data from more than 67 million mobile devices protected by Lookout since 2011.

Mobile devices are becoming a popular target for phishing attacks, the report said, because they are connected outside traditional firewalls, they typically lack endpoint security controls, they access a variety of messaging platforms, they hold a huge amount of personal and corporate data, and it is difficult to see the destination of links on mobile devices. computerweekly.com

'BEC' Email Compromise Scams Show No Signs of Abating
Business email compromise scams are evolving into new areas and levels of sophistication, making them difficult to detect, says AFP.

Forged checks or stolen corporate cards are still the most popular means of attack by payment scammers, but another method - email compromise - is rising in popularity.

Email compromise scams are now the tip of the spear driving a rise in payments fraud activity, according to a report released on Tuesday by the Association for Financial Professionals.

In AFP's survey of 700 treasury and finance professionals, 77% of organizations said they experienced attempted or actual business email compromise (BEC) scams in 2017.

The Internet Crime Complaint Center actually identifies five kinds of BEC scams: bogus invoice, CEO fraud, account compromise, attorney impersonation, and data theft.

About 54% of BEC scams last year targeted wire transfers, said AFP's survey respondents, followed by checks at 34%. The prevalence of BEC scams has actually driven up the incidence of wire transfer fraud, according to AFP, which more than tripled from 2014 to 2017.

An additional 9% this year indicated that their companies were "actively in the process of determining what measures they need to have in place to prevent BEC."

A greater share of organizations with annual revenue of more than $1 billion and with more than 100 payment accounts were financially impacted by BEC scams: according to AFP, 23% of respondents from this group reported their companies incurred a loss of more than $1 million as a result of a BEC scam in 2017. cfo.com

How to Predict Insider Fraud
CMU CERT Researcher Randy Trzeciak on the Power and Promise of Emerging Technology

When insider threat researcher Randy Trzeciak looks at artificial intelligence and machine learning, he sees the potential for technology to help organizations predict potentially dangerous insider behavior - not just respond to it.

In a video interview at Information Security Media Group's recent New York City Fraud Summit, Trzeciak, director of the CERT Insider Threat Center at Carnegie Mellon University, talks about:

● The center's latest research on the insider threat;
● The promise of artificial intelligence and machine learning;
● How transaction analysis can help tell the story about insider fraud.

Trzeciak heads a team focusing on insider threat research, threat analysis and modeling, assessments and training. He has more than 20 years of experience in software engineering, focusing on database design, development and maintenance. In addition to his role with CERT, he is an adjunct professor at Carnegie Mellon's Heinz College, Graduate School of Information Systems and Management. govinfosecurity.com

Web security down to good risk management
Apps Open Up the Enterprise Perimeter - Increasing Attack Surface

Organizations today focus on being fast, flexible and fit for business in the digitally enabled world. They have to meet the needs of customers, whose expectations grow higher as technology advances, as well as find optimum ways to work with multiple partners and suppliers.

But while the internet, mobile and cloud technologies have transformed the way in which most of us are able to operate, they have also increased the attack surface of previously restricted internal networks; in other words, they have opened up corporate systems to outside threats.

To be competitive, businesses need their applications to talk to the world outside the enterprise perimeter, so battening down the hatches completely is no longer an option. As a result, they are redefining the balance between acceptable enterprise risk and adoption of technologies that facilitate business operations.

Operating in this connected environment requires organizations to understand how much of their critical application infrastructure is externally exposed or directly accessible. From there, the right security architecture can be defined and baked into networks, applications and business culture so that external users can communicate with the internal applications as required without compromising enterprise security. computerweekly.com

UK to launch crackdown on dark web with more funding


Canada's Mandatory Privacy Breach Reporting Requirements coming into force November 1, 2018
As of November 1, 2018, organizations across Canada subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) will be required to provide notice of certain privacy breaches.

PIPEDA will require organizations to provide certain notifications of a breach when it is reasonable to believe that the breach creates a real risk of significant harm to the individual. In particular:

● Organizations will be required to report to the Privacy Commissioner of Canada any breach of security safeguards involving personal information under its control, if it is reasonable to believe the breach creates a real risk of significant harm to an individual;

● Organizations will be required to notify individuals any breach of security safeguards involving personal information under its control, if it is reasonable to believe the breach creates a real risk of significant harm to an individual, unless such notification is prohibited by law; and

● Organizations may have to notify other organizations if they may be able to reduce the risk of harm.

The form and content of the required notices will be set out in regulation. Canada has proffered draft regulations, however, no final regulations have been announced. You can read our article on the draft regulations here. dataprotectionreport.com

Ports Riddled With Organized Crime & Cargo Theft
Canada Port Authorities need a new culture of security

Last month, Transport Minister Marc Garneau announced that Transport Canada will undertake a review of Canada Port Authorities. The study will focus on making the ports more innovative and competitive in a global context, but will also consider safety, security, port governance and community sustainability.

It's not clear how much economic benefit the government is prepared to forgo to ensure ports are safe and secure. Despite the government rhetoric, without a more deliberate effort to enhance safety and security at ports, important vulnerabilities will go unaddressed.

Seaports are critical hubs in the global supply chain; 90 per cent of the world's goods are transported by sea with more than 70 per cent shipped as containerized cargo.

Our emphasis on efficiency, however, often overlooks security issues. In 2007, the Senate observed that Canada's ports are "riddled" with organized crime and nobody seems to be doing much about it; these problems, the report said, are typically shrugged off as the cost of doing business.

Seaport security gets less attention and funding than airport security, yet the challenges are arguably just as daunting. Security threats range from those that capture the public's attention, such as terrorism, drug smuggling and people trafficking, to those that have perhaps more serious business implications, such as cargo theft and cybercrimes, to the more mundane and probable, such as trespassing and petty crime.

There are also safety risks generated by communicable diseases, aging infrastructure, human error, risks associated with the storage of dangerous chemicals, environmental protesters and labour strife.

There is a paradox at the heart of enhancing safety and security at ports. The security culture is less open and less trusting; information is often shared with those in the know, as one of our interview subjects commented, and often on a need-to-know basis. Much of it is cloaked in secrecy. Security threats are uncertain because we do not have reliable data to understand the scope of the problem and it is not clear that we want to know.

Policy makers should aim to integrate them into a greater safety and security port community - one either run largely by the seaport community themselves or one that is better linked to the security apparatus in Ottawa and internationally. theglobeandmail.com

Canadian Retail Revolution: Online shopping goes in-store
Canadian Tire, Aldo, Lululemon, bring online customers into stores

Retailers have spent the last decade getting their wares online. Now they are bringing their online game into stores, in the hope of selling more, and using smaller, less expensive chunks of real estate.

It's sometimes called "endless aisle," and while Canadian Tire is testing the concept, the Kinetic platform is already at shoe retailer Aldo, which has installed interactive screens in 600 stores worldwide, according to Dougherty.

Bringing the online experience into stores is also the cornerstone of Tulip Retail, based in Toronto and headed by Ali Asaria, who founded well.ca, a health and beauty retailer.

Tulip Retail arms sales associates with a tablet or iPhone or iPod Touch, allowing them to offer more and better advice to customers, including a wider range of products or specific advice based on their past experiences, and added a financial incentive to encourage associates to use them. Some retailers have boosted sales by as much as 10 per cent using the system.

Clients include Indigo, Lululemon Athletica, Coach and Saks Fifth Avenue.

The first attempts to bring online shopping into stores - plopping computers on the sales floor and having consumers look products up themselves - proved too cumbersome to catch on, said Quinn. Putting the computing power in the hands of store associates is a way to make it work more seamlessly. thestar.com

Trump's anti-Amazon Twitter rant 'raises the stakes' for HQ2 selection
Could Bezos choose Toronto to slight
The quick-to-Tweet American president's recent flurry of posts attacking Amazon.com raises the political stakes in the tech titan's consideration of Toronto, the only non-American city shortlisted, for its second headquarters.

It's unlikely Donald Trump's social media missives will sway the decision either in Toronto's favour or that of any of its 19 U.S. city competitors, as the company is probably more focused on its long-term goals than acquiescing to a White House administration that could be around for a maximum of eight years. But a successful Toronto bid could be interpreted as a personal affront to the president and his America-first agenda.

The rant makes it clear that if Amazon decides to put down roots north of the American border -- and the promised up to 50,000 jobs and more than US$5 billion in construction investment -- it will elicit "certainly a negative reaction" from the president. ctvnews.ca

Bread first - Now blueberries?
Competition bureau investigating alleged price-fixing in wild blueberry industry

The organization says growers have long suspected processors of fixing the prices for unprocessed wild blueberries, but were unsure if the drop in prices stems from an alleged conspiracy or from a weakened international market. The organization hopes this investigation will confirm once and for all if there is a conspiracy and hopefully help to fix the market. ctvnews.ca

Read more Daily reporting on Canada's bread price-fixing scheme here

Store Openings in Canada
Sleep Country celebrates 250th Canadian location, launches mall expansion
FloorPlay Socks to open 4th location in Toronto
Uniqlo opens 3 Vancouver-area stores in 6 months
P.E.I.'s Taco Boyz expands to N.B., offers franchises
Manitoba's first COBS Bread location opens doors in St. Vital

Vancouver to become first B.C. city to have liquor stores inside grocery stores

Guelph sports store raising money for Humboldt Broncos after deadly bus crash

Canadian Tire expands loyalty program to cover more retail brands

YouTube shooting hits close to home for Canadians in Silicon Valley

Guelph, ON: Five arrested in $20,000 theft ring bust
In February 2018, Guelph Police launched a theft investigation involving multiple suspects. (It is alleged that) suspects were entering a department store and stealing tablets that are on shopping carts. The loss is reported to be in excess of $20,000. On Sunday, April 6, 2018, the investigation concluded with the arrest of the last outstanding suspect. In total, four males and one female have been arrested. guelphtoday.com

Red Deer, AB: Suspect arrested after stealing $17K of merchandise from phone store
Red Deer RCMP have arrested and charged a man after a break-in to an electronics store in the early morning of March 27th in which almost $17,000 worth of electronics were stolen; police identified the suspect thanks to surveillance images and forensic evidence collected by the RCMP forensic team. A lone male suspect had broken into the business by breaking through the drywall from an adjacent business; once inside, the suspect stole thousands of dollars worth of cell phones and phone parts, phone cases, power bars and other phone-related products, as well several laptops owned by the business. reddeerexpress.com

Toronto, ON: Driver sought after vehicle crashes into downtown c-store window

Dryden, ON: Theft suspect threatens clerk with knife after leaving store with stolen items

Robberies and Burglaries

C-Store - Prince Albert, SK - Armed Robbery
Corner Store - Inuvik, NT - Armed Robbery
Mac's Convenience Store - Thunder Bay, ON - Robbery

Mobi Jack Phone - Red Deer, AB - Burglary
Scotia Green Dispensary - Halifax, NS - Armed Robbery


Reflection and the Next 20 Years

Celebrating their 20th anniversary, The Zellman Group continues to expand their offerings of LP and consulting services for retailers - from civil recovery, restitution and LP analytics, to the recent launch of their ORC Recovery solution. Stuart Levine, CEO; William Ramos, Director of ORC Recovery; and Jason Davies, Director of ORC Investigations, reflect on the company's history, what's changed, what's new, and what's in store for Zellman Group's future.


Catch Up with Hedgie Bartol of Axis Communications

LPNN veteran Hedgie Bartol, Retail Business Development Manager for Axis Communications, explains how Axis' annual user conference helps steer future company innovation. And Amber and Joe try to get free tickets to Paris. Nice try!


Miss an episode? Catch all our "Live in NYC" 2018 videos here.

Get involved in our next broadcast in June at NRF Protect in Dallas. Contact us!



Amazon has an underground subculture that trades reviews for deals -
and the company is finally cracking down

Amazon said in a mass email response to customers whose accounts had been closed that anyone who had been impacted had either broken the company's review policy or used the account for "commercial purposes."

A company spokesperson told Business Insider in a statement on Friday: "Amazon has taken action against bad actors and those who have violated our community rules. If any customers believe their account has been closed in error, we encourage them to contact us directly so we can review their account and take appropriate action."

Having a high volume of customer reviews is important to sellers because it helps to improve conversion rates and bring their products higher up in Amazon's search results.

But, according to conversations Business Insider had with 29 different Amazon shoppers and sellers, a subculture geared towards driving sales through reviews has arisen on the site, and some are using underhanded tactics - including sharing discount codes and sending shoppers free products in exchange for reviews - to do so. businessinsider.com

Counterfeiting hits nearly half of brands
More than half predicted that keeping a brand safe would become more difficult over the next five years
Almost half (47%) of brands lose sales revenue to counterfeit or pirated goods, new research from brand protection firm MarkMonitor has revealed. In the study conducted by market research firm Virtuous World,
one in three respondents also reported a loss of more than 10%.

It found that
58% of respondents agree that keeping a brand safe will become increasingly difficult over the next five years, with challenges from artificial intelligence, the dark web, and augmented reality. In addition, 41% of brands suggested they were already experiencing an increase in brand infringement, while 38% believe they were more likely to be affected by lost sales due to counterfeit goods in the next five years. retailsector.co.uk

Mozilla: IoT a growing security concern, social fraud hitting 'epidemic proportions'
Mozilla said the current 'online advertising economy is broken and easily bent to fraud and abuse.'

"....fraud in social media is reaching epidemic proportions worldwide, at least in part because the online advertising economy that underlies much of today's Internet is terribly broken. Local politics aside, the rise of misinformation discussed under today's catch-all banner of 'fake news' needs to be understood in the context of unhealthy market realities that can reward malicious behavior for profit or political gain," they wrote. techrepublic.com

Alibaba creates over 36.8 million jobs in 2017

Study: 86% Of Retailers Will Implement BOPIS This Year

Study: Nearly half of online orders to be delivered within two hours by 2028

Infographic: Why Amazon is an Ecommerce Superstar?

Nashua, NH: N.Y. man suspect in $50K theft from Outlet Mall in a month
A New York man with an alleged history of theft arrests from Pennsylvania to Maine is now accused of visiting Merrimack Premium Outlets Mall stores three times over the past month - and stealing upwards of $50,000 in merchandise. A police chase along the Everett Turnpike Saturday ended with a New York man in custody on shoplifting charges and a second thief on the run. Merrimack police responded to the Polo Ralph Lauren Factory Store at the Merrimack Premium Outlets around 2:48 p.m. Saturday to investigate a report of shoplifting in progress. Upon arrival, officers reported seeing a man identified as Oscar Mosquera, 38, of Queens, N.Y., and a second unidentified male running from store security personnel and into the parking lot. Officers joined the chase on foot until Mosquera got into a vehicle and drove off erratically, nearly hitting a pedestrian in the parking lot. unionleader.com

Harvey, LA: Walgreens employees bought more than $26,000 in Gift Cards with fake coupons
Kewanta Young, 35, was booked Friday with theft valued over $26,000 and five counts of computer fraud. Jefferson Parish Sheriff's Office investigators arrested Fanny Kelley, 40, on Feb. 21 and booked her with theft valued under $4,999 and five counts of computer fraud. Young and Kelley worked as shift leaders at the Walgreens on Manhattan Blvd. Walgreens officials performed an audit at the location earlier this year and discovered an unusually large number of prepaid gift cards had been bought using Catalina coupons. The coupons used were forgeries that allowed the suspects to receive $15 off any item in the store. Young and Kelley are accused of cooperating with a third suspect, a female customer who came into the store and conducted multiple transactions per day, handing over several coupons during each transaction. Young and the third suspect are accused of buying $10,000 worth of gift cards using the coupons in a single day in February. nola.com

Clinton, IA: Man Arrested on 10 Felony counts; stole over $14,000 of Video Games from Family Video
A Clinton man is facing 10 felony charges after officers located 280 stolen XBox games that they say he stole from Family Video. Melvin C. Johnson, 47, is charged with two counts of first-degree theft and eight counts of third-degree burglary. According to the affidavit, at 5:57 a.m. Dec. 15, officers were dispatched to Family Video, in reference to damage to a window. clintonherald.com

Update: Bakersfield, CA: Bakersfield Police investigating 3 suspects in Home Depot Burglary
Police say the burglary happened when the store was closed on Feb. 18 at the location on Mount Vernon Avenue. kget.com

Memphis, TN: 2 of 4 Men Arrested in $20,000 Cash America Pawn Shop Jewelry theft

Palestine, TX: C-Store Owner arrested for Organized Crime; 59 Gambling Machines seized

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Shootings, Beatings & Deaths

Los Angeles, CA: LAPD Shoot and Kill Armed Suspect inside Baldwin Hills Crenshaw Plaza
Los Angeles police shot and killed a suspect at a shopping mall Tuesday. It happened after officers responded to reports of a shooting and to a call of a loud man with a knife on the second floor of the Baldwin Hills Crenshaw Plaza. Four gunshots can be heard on a video from the scene recorded by a witness. Witnesses said it appeared the man was wielding a long knife and was shot after being told multiple times to drop the weapon. abc7.com

Tucson, AZ: Ace Check Cashing Armed Robber shot and killed by Police
Two officers arrived at a check-cashing business near East Fort Lowell Road Tuesday morning after a report that it was being robbed. Soon after the officer arrived, a man armed with a gun walked out of the business. The man ignored commands to drop the weapon and at some point in the confrontation one of the officers shot him. He died later at a hospital. tucson.com

Miami, FL: New video provides crucial clue in Miami Beach murder of Prada
store manager

Police are interrogating a subject they believe is involved in the Miami Beach homicide that took place on Jan. 25. The surveillance video showed 29-year-old Kamil Patel walking with his girlfriend when a white Honda car pulled up, a man got out and then shot at the victim. A witness in the car told 7News that the killer said he felt like he had pressure to relieve, and that was when he got out of the car and started to shoot. Cameras were still rolling as Patel fell to the ground and his girlfriend hovered over him in the alley as the car sped away. Two weeks later, Miami Beach Police had suspect Tyrone Jackson in the interrogation room. wsvn.com

Akron, OH: Two men Arrested following Beating inside Dollar Tree store
Deputies were called about 6 p.m. to a "large fight" at the Dollar Tree after four or five men chased another man into the store, beating him until he fell unconscious. The suspect fled, but Deputies were able to stop 1 of 2 get-a-way vehicles, two men were arrested, two loaded handguns were recovered. thesuburbanite.com

Olive Branch, MS: Fatal parking lot shooting at Walmart investigated as apparent Suicide

Miami, FL: Man Shot Outside Whole Foods; critical condition

Robberies & Thefts

San Diego, CA: Shoplifter accused of stabbing two Von's Loss Prevention to be sentenced
A shoplifter suspected of stabbing two security guards at a Midway Drive grocery store has pleaded guilty to robbery and to stealing a "bait bicycle" that was left by police as part of a strategy to combat thefts. Matthew Louis Hoag, 23, faces up to eight years and eight months in state prison when he is sentenced on June 15. Hoag admitted to the robbery charge involving a Dec. 8, 2017 incident at the Vons grocery store. His attorney wrote he was shoplifting food when two security guards approached him. He pulled a knife and stabbed one man in the leg and the other guard was cut on his hand. sdnews.com

Evergreen Park, IL: Shoplifter swears at Judge for setting $200,000 bail; 38th Arrest since 1986
Augustus Flagg, 54, appeared before Cook County Judge Michael Kane on a charge of retail theft, accused of stealing $1,200 of merchandise from Carson's on Western Ave. patch.com

Bayonne, NJ: Rite Aid Security guard assaulted during apprehension

Skimming Thefts

Cuban national to plead guilty in multi-state, $48K credit card scheme
A Miami-based Cuban national will be following in the footsteps of his similarly situated codefendant and plead guilty in a sophisticated credit card-re-encoding scheme that netted them approximately $48,000 in East Tennessee and Southwest Virginia, according to court documents. They were holding thousands of dollars in cash and illegally re-encoded cards when they were taken into custody as they were leaving the Rogersville Walmart in August 2017, according to a plea agreement. citizentribune.com

Sentencings & Charges

Whitwell, TN: Trial set for woman charged in 2016 Pawn Shop slaying, fire

Rockford, IL: Walgreens Armed Robber sentenced to 22 years

Ontario, CA: Man suspected in Sam's Club explosion case pleads Not Guilty to Attempted Murder


Ace Check Cashing - Tucson, AZ - Armed Robbery/ suspect shot and killed by Police
Boost Mobile - Jefferson Parish, LA - Armed Robbery
C-Store - Petersburg, VA - Armed Robbery/ clerk shot, wounded
C- Store - Hamden, CT - Burglary
C-Store - Barstow, CA - Burglary
C-Store - Pittsfield, MA - Robbery
C-Store - Opelika, AL - Robbery
C-Store - Harvest, AL - Armed Robbery
C-Store - Newport News, VA -Robbery
C-Store - Dekalb County, GA - Burglary
C-Store - Gresham, OR - Armed Robbery
C-Store - Willing, NY - Burglary
Cash America Pawn - Memphis, TN - Burglary
Cellphone store - Xenia, OH - Burglary
Cellphone store - Leesburg, FL - Burglary
Cumberland Farms - Lynn, MA - Armed Robbery
CVS - Lexington, SC - Armed Robbery
Family Video - Clinton, IA - Burglary
Hibbett Sports - Gaffney, SC - Burglary
Liquor Store - Glen Burnie, MD - Armed Robbery
Liquor Store - Palm Springs, CA - Armed Robbery
Metro PCS - Indio, CA - Armed Robbery
Restaurant - Leesburg, FL - Burglary
Rural King - Hartland Township, MI - Robbery/ LP injured
Taco Bell - Tulsa, OK - Armed Robbery
Thornton's - Aurora, IL - Armed Robbery



Daily Totals:
16 robberies
10 burglaries
2 shootings
1 killing


None to report.

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Featured Job Spotlights


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The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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What Raptors, The Wizard of Oz and
the Final Four Can Teach You About Leadership


6 Valuable Leadership Lessons You Can Learn From the Wilderness
While falconry is a male-dominated sport, Deanna Curtis, master falconer is seeing a change and finding more women drawn to the field. She's also learned a great deal from female falcons, some which can easily translate into our own industries. Embrace being alone

Leadership Lessons From the Final Four Coaches
March Madness always showcases the best of the best in NCAA basketball, and the coaches of the Final Four teams each display different styles and techniques leaders can adopt to improve their leadership style or discard if it isn't a good fit. Focus on what you can give your players

Three Lessons on Leadership, Straight From the Land of Oz
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7 Harsh Truths That Will Improve Your Leadership Skills Overnight
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Submit Your Group LP Selfie Today!


When you apply for a job through email with an attached resume, incorporate your cover letter in the body of the email. Add your accomplishments that relate to the job description you're applying for. Also, take this opportunity to sell yourself by briefly explaining the key differentiators that separate you from other candidates. In today's market, employers are receiving hundreds of resumes so you want to make it easy for the reviewer to see why you are a better fit and stand out from the crowd. Do not add your cover letter as an attachment. This approach creates added steps for the employer which increases the chance that they may not take the time to even open it.

Just a Thought,
Gus Downing

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