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The Loss Prevention Foundation (LPF) Announces New Board Member:
Joe Schrauder

The Loss Prevention Foundation (LPF) announced the selection of its newest board member to assist in governing and providing strategic direction for the Foundation at its recent board meeting. A board member resignation was also announced, as well as board member re-elections.

Elected to the Board of Directors was:

Joe Schrauder, Vice President of Asset Protection - Walmart Stores

"We are very excited to have Joe on the Loss Prevention Foundation Board. We welcome his leadership to assist in the Foundation's mission of education," said Terry Sullivan, LPC, President of LPF. "Walmart has been a huge supporter of the LPF and professional certification for many years and we look forward to continuing to build our relationship with the world's largest retailer."

"The Loss Prevention Foundation Board is comprised of many great leaders in the industry. We welcome Joe as a dynamic thought leader which will continue to grow our Board with his skill set," said Frank Johns, LPC, chairman of The Loss Prevention Foundation. "With the goal of education and certifying Loss Prevention executives through the LPC and LPQ certification programs, the Foundation strives to help elevate the Loss Prevention professional as a leader in the retail industry. By expanding our Board with leaders like Joe we will gain more diverse thought to achieve that goal." Congratulations Joe! Read more here

Vector Security Networks Announces 2018 Loss Prevention Foundation Scholarship Recipients
Vector Security Networks has awarded 231 scholarships totaling $233,460 since the program began in 2009

"Each year, we receive a high volume of applications from deserving individuals, and this year was no exception," said Michael T. Grady, LPC, Executive Vice President of Vector Security Networks. "While the awardees represent a variety of professional backgrounds, they each express the highest level of desire for the opportunity. In addition, they all possess a positive outlook as to how they will use this program to enhance the value they bring to their respective employers and to the profession. We are pleased to help them advance their career aspirations. Congratulations to them all." View the list of LP Executives

ALL-TAG Announces IDH Test Summary for NST AM Label
ALL-TAG recently released results from the IDH test for its NST AM Label. The company's Acousto Magnetic (AM) Label partner Ningbo Signatronic Technologies, Ltd. (NST) commissioned an IDH test on its NST3T AM label according to VDI 4470, a standard well known worldwide for the special anti-theft devices by the Association of German Engineers. The IDH (Institute of Transport and Trade Logistics) has been providing advice and independent tests for many EAS manufacturers and their customers since the 1990s.

The NST3T AM Label passed the detection test, and a very good deactivation performance was documented following VDI 4470 inspection guidelines. ALL-TAG has been in selling the NST AM Labels for the past decade to retailers and their source taggers throughout the world. NST is the only AM label supplier that has successfully defended itself in courts within three continents against patent litigations. See full press release below. prnewswire.com

Wall Street Journal: From Tracking Returns to Tracking Online Purchases

Why Paying for Fast Shipping Could Get You Flagged as a Fraudster
Retailers use data-mining firms to track behavior of online shoppers and deny purchases that suggest fraud; 'No solution is perfect'

When people shop online at retailers like Macy's Inc. and Finish Line Inc., their visits are tracked and shared with an outside firm that scores their behavior and decides whether to approve or deny purchases.

Shoppers who exhibit behavior that such scoring firms often associate with fraud, such as buying without checking the return policy or paying for the fastest shipping option, have a higher chance of getting declined. Sometimes they never find out why their transactions are canceled or who made the call.

Behind these decisions is a group of firms hired by retailers to weed out fraudulent online customers. They determine which indicators correlate with fraud and then evaluate shoppers based on hundreds of data points. A Tel Aviv-based company called Riskified works with Macy's and Finish Line. Its rivals include fellow startups like Signifyd and Forter, as well as players like CyberSource, which was acquired by Visa Inc. in 2010, and Accertify, which American Express Inc. bought the same year.

Online shopping has created new challenges for retailers trying to combat fraud, such as people using a stolen card or falsely reporting a transaction as fraudulent. Credit-card companies typically cover the cost of unauthorized purchases in stores. But with online transactions, retailers are usually on the hook when a customer reports a fraudulent charge.

Retailers are increasingly turning to third-party firms for help, but many don't publicize which firms they use, why customer purchases are declined or the criteria for the decision. Continued reading here. wsj.com

Nike Misconduct Claims 4th Top Executive

Nike Vice President of Footwear Quits
Nike Inc's vice president of footwear, Greg Thompson, has left the company, a company spokesman said on Wednesday, the latest in a string of executive departures at the sportswear maker.

Nike's vice president of diversity and inclusion, Antoine Andrews, left earlier this week. Trevor Edwards, president of Nike's namesake brand, resigned last month, followed by the exit of another vice president Jayme Martin.

Nike, at the time of Edwards' exit, said there had been "conduct inconsistent with Nike's core values and against our code of conduct," but added that there was no direct allegations of misconduct against Edwards. Edwards is continuing as an adviser to Nike CEO until he retires in August. reuters.com

Reported on the Daily March 16th
"Nike Investigates Workplace Complaints"
Nike Brand President Resigns As Company Looks Into Workplace Behavior Issues

The company in recent weeks had received reports of "behavior occurring within our organization that do not reflect our core values of inclusivity, respect and empowerment."

"We've heard from strong and courageous employees," he wrote in the memo, which was reviewed by The Wall Street Journal.

Mr. Parker, CEO, said Nike was conducting a review of the company's human-resources systems and practices for elevating internal complaints. "This has been a very difficult time," he wrote. wsj.com

The Impact on Starbucks -
Changing the Culture & Losing 10% Of Your Customers

Experts Weigh In on Starbucks' Racial-Bias Training
Starbucks announced Tuesday that it was temporarily closing 8,000 of its U.S. stores the afternoon of May 29 to conduct staff training on racial bias. What should that training consist of? Who should conduct it? SHRM Online reached out to diversity and inclusion experts and asked what they would do if they were tapped to deliver this training.

Starbucks CEO Kevin Johnson called for the training after two black men were arrested last week for trespassing when they refused to leave a Starbucks in Philadelphia as they waited on a friend. One of the men had been denied access to the bathroom because he had not purchased anything. Charges were dropped, but the incident sparked a national furor.

Training will address "implicit bias, promote conscious inclusion, prevent discrimination and ensure everyone inside a Starbucks store feels safe and welcome," Johnson stated in a news release.

What Should the Training Include?  shrm.org

Editor's Note: With the number of times our industry has been accused of racial profiling, and the need to consistently provide as much material and information regarding the subject, we felt it necessary to publish the entire article on a second page and strongly recommend you take the time to read it and see what the experts are saying about how to not only train 8,000 stores, but how to also impact a company's culture.

Continue reading here.

Analysis: Customer arrest likely to impact Starbucks' revenues
10% Will Stop Going to Starbucks

Although Starbucks is a brand with a long-standing history of positive social action and community engagement, its recent controversy has done much to tarnish that carefully built reputation.

It is clear that the vast majority of Americans believe calling the police was the wrong thing to do. Such a strong view has likely been driven by videos of the occurrence, which prove that the men involved acted peacefully throughout the whole incident.

Even though the decision was taken by an individual manager, Starbucks as a corporation is shouldering much of the blame. Moreover, most people are unimpressed by the company's follow-up.

While most people will take no action, the sizeable minorities saying their will use Starbucks less or boycott the chain for a bit is worrying. It underscores that the incident is likely to have a material impact on Starbucks revenues - even if only in the short term.

Details [from a U.S. nationally representative sample of 2,550 adults]:

Thanks to the swirl of publicity surrounding the incident, 86.7% of American adults are aware of it. However, only 31.7% say they are fully aware of all the details.

● Almost three-quarters of people say that Starbucks is mostly to blame for the incident, with just over 19% saying the police were mostly to blame. Very few (2.1%) believe the men involved were mostly responsible.

● Even more worrying for Starbucks is the damage done to its brand - 69.7% say that they think at least a little more negatively of Starbucks than they did before this incident. It is of scant comfort that a quarter say their views on the brand are unchanged.

● Despite all of this, the majority (60.5%) will take no action against Starbucks. However, almost 18% say they will boycott Starbucks for a bit, and 10.6% claim they will stop going there completely. The influence of social media is evident, with 23.4% saying that they have posted complaints on online platforms such as Twitter or Facebook. chainstoreage.com

Russian Mall Contractor "Slashed" Cost - No Permit - Illegal Development -
Fire Kills 64 - 5 Charged

The company behind a Russian shopping mall where a fire recently killed 64 people, most of them children, had sought to slash costs amid financial losses according to interviews with former employees, their relatives, and owners of retail space in the mall.

Investigators also say the company appears to have cut corners on construction that may have contributed to the loss of life.

The mall's management company, Kemerovskiy Konditerskiy Kombinat, or KKK, replaced long-serving workers with less experienced ones and reduced staff, according to interviews with two people who had worked for the company. In one instance, it cut the number of security guards at the four-storey shopping center to three from seven (remember the guard turned off the alarm), according to the security company and people who had worked for KKK.

When fire broke out on Sunday, March 25, during the first weekend of a school holiday, the mall's alarm system failed to activate leaving people without warning and engulfing visitors in floods of thick, black smoke. Emergency exit doors remained closed and dozens died trapped inside a cinema.

Russian investigators, whose probe is ongoing, say the most likely cause of the fire was an electrical short circuit.

Investigators have said the Winter Cherry mall was an "illegal development" because it opened without a construction permit, and that "resulted in the death of visitors."

The chief national fire safety inspector at the Ministry of Emergency Situations said the ministry had rejected the building's permit request in 2013 because it wasn't in line with safety norms.

Investigators point to problems in the building's construction, including high-voltage cables laid through the middle of the hall, which they say violates regulations. They also cite witnesses saying cables hung down over a children's ball pit, exactly where they believe a short circuit sparked the fire.

KKK's general director Yulia Bogdanova, who faces charges of violating fire safety demands that resulted in the death of multiple people, denied she was guilty in court.

Five others, including Bogdanova's technical director, three contractors and the manager of the mall's entertainment department, have denied charges of manslaughter and violating safety regulations.

A government official responsible for monitoring construction has denied an abuse-of-office charge. A fireman has also been charged with negligence. reuters.com

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead
In announcing its debut, initially called 'Just Walk Out,' Amazon said the experience is driven by the same technologies used in self-driving cars, sensor fusion and deep learning. And, so far, consumers are responding with enthusiasm to not having to wait in line to check out.

As Retail Customer Experience reported just this past week, China's BingoBox is already several steps ahead of Amazon on advancing the unmanned retail front, with plans to expand internationally. BingoBox, where consumers enter by scanning a QR code at the door, is installed in more than 300 locations in 30 cities in China.

Cashierless checkout is still very far from becoming an installed technology across the retail sector for more than a few reasons.

Why cashierless adoption will be slow

One is the complexity of such new technology, which Amazon discovered very quickly in its Go pilot as its tracking technology initially couldn't handle more than two dozen shoppers in the store.

Other reasons range from retailer investment to consumer acceptance and expectations.

"At this point, expansion is very slim. In our view, the adoption timing will be slow as there is a lot of experimentation that will need to be completed around customer acceptance, justifying the cost of capital for an return on investment, store formats and how to handle product that needs to be 'scaled,' or weighed to generate a price," he told Retail Customer Experience in an email interview.

The fact that Amazon Go is getting consumer love may be solely tied to one factor - the Amazon Go customer is a millennial and most testing and pilots taking place with cashierless check out focuses on that shopping population and it's kind of like a craze. The real test will be in gaining customer feedback and user experiences over a multi time frame, to see how they adapt and change, and eventually completely accept." retailcustomerexperience.com

Supermarkets Fail to Make the Grade in Reducing Food Waste
The Center for Biological Diversity and The "Ugly" Fruit and Veg Campaign recently asked the 10 largest U.S. supermarkets how they handle food waste, and gave each store's efforts a letter grade.

Scores for each store appeared in the report, "Supermarkets Fail to Make the Grade in Reducing Food Waste," released Monday. Letter grades took three overarching categories into account: how much public information a store shared about food waste, what it was doing to prevent food waste, and where its discarded food went.

NPR asked Jordan Figueiredo, who runs the "Ugly" Fruit and Veg Campaign, a few questions about the report, and how stores could improve their approach to food waste.

Walmart got the best grade of the American stores you studied. What made it stand out?

Besides donating and composting a lot of discarded food, Walmart has worked to standardize its expiration labels into two categories: "Best if Used By" for nonperishable products, and "Use By" for food that can spoil. Walmart has also paid attention to wasting less food in stores.

In terms of reporting more data on food waste  - where would you want stores to share that information, and how would that help? Read full article here. npr.org

Tennessee: Senate Bill 1717 (Classification of ORC) Recommended for Passage, refer to Senate Calendar Committee
As introduced, punishes the offense of organized retail crime one classification higher if the defendant organized, supervised, financed, or managed the activity of one or more people; requires merchants other than an original issuer or the original issuer's agent to provide a record of stored value card transactions to law enforcement within 24 hours of the transaction. tn.gov

Mercer, PA: A transgender woman pleads guilty to shooting her former co-worker in dispute over transgender issues
Zachary T. McClimans, who also is referred to as Claire Wolfever in court records, pleaded guilty this week in Mercer County Court to attempted first-degree murder for shooting and wounding Jayson Hall at the Walmart in Hermitage on Nov. 3, 2016. McClimans, 23, faces up to 40 years in jail when sentenced June 7. Hall was struck at least twice by bullets from four shots fired at him by McClimans. McClimans and Hall were co-workers at Walmart. McClimans gave investigators a statement saying he specifically targeted Hall with intent to kill him for an ongoing dispute over transgender issues. meadvilletribune.com

SSN opens '20 under 40' nominations
Let's See Some Retail Industry Integrators & End Users, Folks

Security Systems News is excited to announce the opening of this year's "20 under 40," nominations, a distinction for up-and-coming young professionals that are really making a name for themselves in the security industry.

"The Security Systems News '20 Under 40' awards, now in their 12th year, allow us to recognize the next generation of security industry leaders in both the integrator and end user communities," said Paul Ragusa, SSN's editor. "We here at SSN feel is vitally important to shine a light on the best and brightest young professionals helping to shape the industry today and blazing a new path forward. The future of the security industry is in their hands."

Our 2017 integrator class featured individuals from ADT, Rapid Response Monitoring, MONI Smart Security, and Securitas ES, among others. The 2017 end user class honored employees from Verizon, U.S. Bank Stadium, MAPFRE Insurance and Square Inc.

To nominate a colleague, industry contact or yourself, please click here. securitysystemsnews.com

British Retailer - Primark Hearts America - Opening 9th Store in FL
The fast-fashion brand could crack the U.S. market bloomberg.com

Bon-Ton to Liquidate All 250 Stores

Best Buy adding small-scale shipping hubs to boost home delivery

All the News - One Place - One Source - One Time
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ALL-TAG Announces IDH Test Summary for NST AM Label

ALL-TAG recently released results from the IDH test for its NST AM Label

BOCA RATON, Fla. - April 19, 2018 - ALL-TAG recently released results from the IDH test for its NST AM Label. The company's Acousto Magnetic (AM) Label partner Ningbo Signatronic Technologies, Ltd. (NST) commissioned an IDH test on its NST3T AM label according to VDI 4470, a standard well known worldwide for the special anti-theft devices by the Association of German Engineers. The IDH (Institute of Transport and Trade Logistics) has been providing advice and independent tests for many EAS manufacturers and their customers since the 1990s.

The NST3T AM Label passed the detection test, and a very good deactivation performance was documented following VDI 4470 inspection guidelines. ALL-TAG has been in selling the NST AM Labels for the past decade to retailers and their source taggers throughout the world. NST is the only AM label supplier that has successfully defended itself in courts within three continents against patent litigations.

For additional information about products mentioned in this release, to see the detailed test results, or to learn more about ALL-TAG, please visit https://all-tag.com.

ALL-TAG is an American manufacturer of 8.2 MHz Radio-Frequency (RF) Labels, and supplier of Accousto Magnetic (AM) labels that are used to source tag retail merchandise. ALL-TAG also supplies RF and AM Hard Tags, Ink Tags, and other Electronic Article Surveillance (EAS) solutions that are fully compatible with Checkpoint® and Sensormatic® brand products. ALL-TAG has been manufacturing their RF Labels for source-taggers and retailers throughout the world since 1992. Our manufacturing facility is located in Boca Raton, Florida. The company also has subsidiaries in the United Kingdom, Mexico City, and Hong Kong, to service our customers throughout the world.


Security budgets up, but talent scarce, says Isaca
Security budgets are increasing, but qualified cyber talent remains difficult to find with positions taking at least three months to fill, an industry association report on the state of cyber security reveals.

The worldwide cyber security skills gap continues to present a significant challenge, with 59% of information security professionals reporting unfilled security positions in their organization, according to Isaca's State of cybersecurity 2018 report.

Out of those surveyed, only around half (51%) of respondents report having diversity programs in place to support women cyber security professionals.

The data also shows that gender disparity can be mitigated through effective diversity programs. In organizations with a diversity program, men and women are much more likely to agree that men and women have the same career advancement opportunities. Some 87% of men said they have the same opportunities, compared with 77% of women.

Budgets are increasing, with 64% of respondents indicating that security budgets will increase this year, compared with 50% last year.

"This research suggests that the persistent cyber security staffing problem is not a financial one. Even though enterprises have more budget than ever to hire, the available workforce lacks the skills organizations critically need," said Isaca CEO Matt Loeb.

"More of those dollars will need to be invested in technical cyber security training, along with effective retention programs. Practitioners who acquire and demonstrate hands-on technical cyber security skills will find themselves in significant demand," he said.

Isaca recommendations to help enterprises address the skills gap and bolster security programs include:

Develop a strong diversity program - Invest in the talent you have to develop the skills you need -  Implement objective, consistent and actionable reporting to the board about security concerns. computerweekly.com

Companies Face 30 Successful Breaches a Year
Targeted cyber attacks doubled in past year, study shows
Finding Them Faster - But Still Missing 36% of Them

This increase comes amid growing cyber threats, despite the fact that organizations are demonstrating far more success in detecting and blocking them, according to Accenture's latest State of cyber resilience study.

The study, which is based on a survey of 4,600 security practitioners, shows that 87% of focused cyber attacks are being prevented, almost a 20% increase on the previous year.

Nonetheless, the report said with 13% of focused attacks penetrating defenses, businesses still face an average of 30 successful security breaches a year, which is unsustainable for future growth.

The study was conducted from January to mid-March 2018 and investigated focused attacks defined as having the potential to both penetrate network defenses and cause damage, or extract high-value assets and processes from within organizations.

Another key finding of the study is that 55% of organizations took one week or less to detect a breach, compared with just 10% in the previous year.

Although companies are detecting breaches faster, security teams are still finding only 64% of them, which is similar to last year, and they are collaborating with others outside their organizations to find the remaining breaches.

This underscores the importance of collaborative efforts among business and government sectors to stop cyber attacks, the report said.

Only 15% of undetected breaches are found through law enforcement, which is down from 32% the previous year. computerweekly.com

The perimeter is moving into "Unprotected Territory" - The Cloud
Data Visibility & Control - Top Cloud Concerns at RSA

As the traditional perimeter dissolves and sensitive data moves to the cloud, security experts at RSA talk about how they're going to protect it.

RSA CONFERENCE 2018 - San Francisco - Businesses moving their data and processes to the cloud are worried about the ability to view and secure them, as indicated by trends and announcements at RSA. Visibility and control were two commonly voiced concerns related to cloud security.

In a panel at this year's Cloud Security Alliance (CSA) Summit, a group of security experts discussed the transition process in a panel entitled "Getting to Mission Critical with Cloud."

"Moving to cloud is a business enabler for a couple of different reasons," said Stephen Scharf, CISO of DTCC. "It allows you to go rebuild in a new environment, which some of us never get a chance to do." Many security leaders inherit their own historical infrastructure, he explains, and trying to secure that "is almost impossible."

Data visibility and control are two primary cloud concerns, said CSA CTO Daniele Catteddu. "The need for a more granular view of what's going on in the organization will be necessary," he notes, as businesses connect more devices to the cloud.

Indeed, many IT departments are flying blind in the cloud. In a survey of more than 570 security and IT pros, Bitglass found 78% have visibility into user logins but only 58% have visibility into file downloads, and 56% into file uploads. Less than half (44%) have visibility into external sharing and DLP policy violations, and only 15% can view anomalous behavior across apps. darkreading.com

The Role of KPIs in Incident Response
Using KPIs can have a positive impact on the tactical and strategic functions of a security operations program.

When chief information security officers want to know if the current mix of threat prevention and detection technologies are effective, they should see what their security operations program's KPIs are telling them. KPIs help ensure that the program remains effective and that any process or technology gaps are addressed appropriately.

What a security program should measure to develop meaningful KPIs varies from one organization to another. Start by identifying which security operations goals or functions are most critical to the program. Each KPI should have meaning to the organization, add value to the security program, and be "SMART": Simple, Measurable, Actionable, Relevant, and Time-based.

Every successful security operations program has common components. Therefore, KPIs should be targeted at assessing at least some of the following:

Analyst skills: Utilizing KPIs to measure analysts' current skill sets and comparing them to the organization's present needs can identify gaps in training and personnel.

Key risks: Organizations face myriad risks and have a limited budget to address them. Using KPIs to help identify which risks pose the greatest potential impact allows the security team to feed actionable information back into the overall risk assessment process, thus maximizing the effectiveness of limited time and financial resources.

Detection success: KPIs that measure the performance of prevention and detection technologies can identify gaps where additional or different technology may benefit the organization, as well as ways to tune existing technologies to increase efficiency.

Mitigation success: Once a security incident has been identified, organizations often use technology in the mitigation process. KPIs measuring the performance of mitigation technologies can identify gaps where the organization could benefit from additional and/or better-tuned technology.

Process success: Utilizing KPIs to measure the performance of a security program's processes and procedures can help ensure they remain optimized and as effective as possible against a range of security incidents.

Workload: Analysts who are overworked are more likely to take shortcuts or miss key indicators of security incidents. KPIs that measure analyst workload can identify staffing inefficiencies that could result in risk to the organization.

The security operations team can brainstorm which KPIs to track; there will be no shortage of suggestions.
The key is choosing KPIs that will have a real, practical impact on the organization's security program.

All facets of business are measured with KPIs these days. Even security operations can benefit from deriving actionable information from KPIs and applying it to improve incident response programs. darkreading.com



Retail Security Landscape in 2018

ADT/P1 Perspective

ADT/Protection 1 is a national leader when it comes to delivering retail business security that does more for you. They've built their reputation by providing outstanding security, differentiated by careful attention to detail - from installation through ongoing services, including same day/next day service and its Tech Tracker program. Rex Gillette, Vice President of Retail Sales, tells us about the new technologies ADT/Protection 1 is bringing to the market, how their company merger is going, and what he sees for the future of retail.


How Retailers Can Save More With Source Tagging

Stuart Seidel, President, and Lance Weeden, Account Executive, of ALL-TAG join Amber and Joe to discuss EAS source tagging, travel tips, pets and more in this LPNN Quick Take.

Miss an episode? Catch all our "Live in NYC" 2018 videos here.

Get involved in our next broadcast in June at NRF Protect in Dallas. Contact us!



Stores Losing Customers Fast & Furious
Forrester: US e-commerce will top $712B by 2022

U.S. online retail sales will exceed $506 billion this year and by 2022, will surpass $712 billion, according to a study released this week by Forrester Research. Nearly all American adults - 98% - already go online at least once a day, according to the report, which was emailed to Retail Dive.

More than half - 53% - of the $3.7 trillion U.S. retail market will be driven through digital touchpoints by the end of the year, the researchers also said. 

The research from Forrester found that 61% of adults here believe they find better value and deals online while roughly half also say that the product information found online is more useful than what's available in the store.

Editor's Note: Here's the Real Reason, Beyond Price & This is Retail's Reality - Read it and Weep
And it isn't going to get any better any time soon, especially when the robots start showing up.

That points to the importance of knowledgeable store staff. Other research has found that retailers are losing customers fast as frustration builds when store associates are nowhere to be found. A third of shoppers who experienced a problem at apparel stores were not able to locate sales help, for example, and 6% of all possible sales are lost because of lack of service, according to a report from the Massachusetts Institute of Technology's Sloan School of Management late last year. 

The amount of time and dollars spent online is sending retailers scrambling: 71% last year planned to increase their investment in web optimization. But while shoppers may be heading to websites and apps for deals and information, where they begin and end their journey often involves a store, making it difficult to determine any more what "e-commerce" fully is. retaildive.com

Kount Introduces Inaugural State Of Payment Processing And Fraud Report
Kount, a leading innovator of solutions for fraud and risk management, announced the release of the "State of Payment Processing & Fraud: 2018" inaugural report at the 2018 ETA TRANSACT Conference. Developed in partnership with The Fraud Practice, the report surveyed approximately 15 percent of the worldwide payment processor community to gain a clear understanding of their strategic priorities over the next year, as well as the value processors place on using qualitative and quantitative analysis within their organizations.

This increased awareness on stopping fraud is reflected in the payment processors' shift to offer value-added services that mitigate chargebacks, eliminate false positives, and increase sales. While surveying more than 150 payment processors, including staff from acquiring banks, issuing banks, payment processors, payment facilitators (PayFacs), and payment gateways, the report uncovered a number of significant findings, including:

Top Concerns Among Merchant Clients

The majority of payment processors indicate that their merchant clients care most about chargeback rates (73%), followed by authorization decline (60%), order approval (47%), and sales conversion (47%) rates.

Cross-Border Payment Support

More than three-quarters (78%) of payment organizations that support cross-border payments enable merchants from other regions to do business in North America while 41 percent support international payment transactions across Western Europe. paymentweek.com

Supreme Court May Not Rule in E-Commerce State Sales Tax Matter

Amazon Prime To Take Over Whole Foods Rewards Program

Report: Alibaba finally overtakes Amazon in the race for ecommerce supremacy

Over 400 Retail LP & Law Enforcement Attend Successful METRORCA Conference
Over 400 retail, law enforcement, loss prevention/asset protection and security professionals attended the METRORCA's first annual conference at the NYPD academy in Flushing, NY. Each member came with a common goal, to learn more about what we can do to protect the public while preventing loss.

The NYPD color guard unit led the singing of the National Anthem, followed by introductions from Gregg Roberts of the NYC Police Foundation, an overview by TJ Flynn, President of the METRORCA, and comments from Lt. Tarik Sheppard of the NYPD.

NYPD Police Commissioner James P. O'Neill spoke regarding support of and belief in private/public partnerships. Commissioner O'Neill discussed the importance of working together to keep the public safe.

Presenters Included:
Contessa Brewer and Scott Zamost of CNBC, who reviewed the current opioid crisis and its impact/connection to retail crime;
Jean-Francois Legault of JP Morgan Chase N.A., who spoke about crypto and cyber security;
Dave Thompson of Wicklander-Zulawski & Associates, who spoke about the Cognitive Interview & reviewed the tools of the trade;
Tom Meehan of CONTROLTEK, who spoke about the Convergence of ORC and .Com fraud.

Click here to see more coverage of Tuesday's conference

LPQ and LPC Winners from METRORCA Conference
Mike Tirado from Modells Sporting Goods and Shanette Monteith from TJMaxx won a FREE LPQ and LPC. Congratulations Mike and Shanette. Join METRORCA today!!!!!!!


NYC Counterfeit CC Gang Member Pled Guilty to Hitting Stores for Gift Cards & Luxury Goods For Resale
XIAO BIN XU, 22, of Bayside, New York, waived his right to be indicted and pleaded guilty yesterday and will be sentenced on July 24th.

The gang engaged in fraudulent credit card transactions at retail stores in Connecticut, Florida, Maine, Massachusetts, New York, New Jersey, Pennsylvania and West Virginia. 

In total, the group members used 120 counterfeit credit cards, issued by 18 victim financial institutions, to make a total of approximately $179,000 in fraudulent purchases.  

The investigation revealed that many of the complaining citizens had all dined at the same Clinton, Conn., restaurant during a two-week period in early February 2015.

Lu and Lin, the two ring leaders, both of Flushing, New York, previously pleaded guilty to related charges. On February 5, 2018, Chief Judge Hall sentenced Lin 12 months and one day of imprisonment. On February 7, Chief Judge Hall sentenced Lu to 18 months of imprisonment.

Several other members of LU's group were charged and convicted for credit card related offenses in state and federal courts in Maine, New Jersey, New York, and West Virginia. justice.gov

Baltimore, MD: Shoplifting Crew Strikes Home Improvement Stores
Baltimore County Police say they cleared fifteen shoplifting incidents at home improvement stores involving an organized crew of criminals, and are asking for the public's assistance in identifying two more of the suspects. Detectives have identified and charged three members of this shoplifting crew.

Police say the two suspects pictured are associated with this shoplifting crew and were caught on surveillance camera taking tools from a Home Depot store in western Baltimore County. The suspects involved in this shoplifting crew have stolen in excess of $100,000 worth of tools, usually Dewalt or Milwaukee tool kits. While detectives have cleared fifteen cases from Baltimore County, there are at least forty documented cases involving this group of suspects spanning throughout Maryland and in Delaware. cbslocal.com

Tallahassee, FL: Man stole $20K of Victoria's Secret panties from 3rd Party
Logistics center

From November to March, police said Richardson stole more than $20,000 worth of Victoria's Secret underwear from the logistics company where he and Jackson worked. When customers make online purchases from Victoria's Secret, the products are shipped from the Victoria's Secret warehouse to a private logistics company in Atlanta. Another private logistics company in Tallahassee retrieves the package from Atlanta, then delivers it to USPS locations that deliver the purchase to customers. Company officials noticed a trend in merchandise being lost in Tallahassee in January. During its investigation, the Atlanta logistics company found postings to sell and trade Facebook pages with photos of Victoria's Secret underwear. One of the people conducting the internal investigation interviewed Richardson, who worked at the logistics company in Tallahassee with Jackson, 29. Richardson told the man he stole about 400 pieces of mail. He also told him he was still on parole after being recently released from prison after serving 20 years. tallahassee.com

Wilmington, NC: Pair suspected of buying $12K worth of merchandise with stolen credit cards
A WPD tweet on Tuesday afternoon said the pair spent more than $12,000 using the stolen credit cards. WPD spokesperson Jennifer Dandron said the suspects, a male and a female, purchased MacBook Pros, iPads, Apple watches and PS4 gaming systems while using the cards at Best Buy, Target and Walmart. wect.com

Porter County, IN: Two arrested after 2 Walmart thefts and a high-speed Police chase
Police were notified Tuesday evening of a shoplifting incident at Walmart in which the suspected fled. Police reportedly spotted the car and the pursuit approached almost 120 mph in a 55 mph zone. Following a crash at an intersection, one suspect was taken into custody. The driver (2nd suspect) fled the scene and was arrested a short time later. Deputies found stolen televisions in the car. The suspects had a cart with two more televisions outside the entrance of the Portage Walmart when he was confronted by loss prevention personnel, left the cart behind. chicagotribune.com

ID Theft Gang Member Indicted - Hitting Target, Best Buy & Others in Pittsburgh

Man accused of stealing $2,800 lawnmower from Walmart ; tied to $1,771 theft in January

Cody, WY: Gabriel Vargas was charged with felony shoplifting of over $1,000 and two counts misdemeanor disabling anti-theft devices

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Shootings & Deaths

Omaha, NE: Shooting at Walmart in Nebraska leaves 21-year-old woman dead
Police are looking for a suspect vehicle in connection with a shooting at the Irvington Walmart just before 5 p.m. Wednesday that left a 21-year-old woman dead. Kayviaun T. Nelson died after a shooting in the parking lot of the Walmart near 99th Street and Military Avenue, just off Interstate 680, with a child reportedly in the vehicle. abc15.com

San Antonio, TX: Man shot and killed in parking lot of a Northeast Side flea market
Police said a woman pulled up to the flea market when she noticed a man wearing a hoodie and didn't feel comfortable coming out of her vehicle. The woman called two friends who were inside the flea market to come out because she was afraid of the man. The pair confronted the man, a confrontation ensued and the man opened fire. ksat.com

Robberies & Thefts

Bellevue, WA: Man claims to be soldier about to be deployed, steals $100K diamond from Diamond Inc. store
A man walked into a Bellevue jewelry store dressed in military fatigues and boots and told an employee he wanted to buy a diamond engagement ring for his new fiancée before being deployed. Shown a 5.54-carat, marquise-cut diamond worth $100,000, the man grabbed the stone, bolted out the door and made his getaway in an SUV, Bellevue police say. Thanks to fingerprints left on the store's glass door after the February theft, police last week arrested a suspect, identified in charging papers as Arquae Kennedy. Kennedy, who was charged Monday with second-degree robbery, never served in the armed forces, according to Bellevue Police. seattletimes.com

St Marys, GA: Surveillance video shows man burglarizing GameStop with a plastic bag on his head
The man attempted a burglary at GameStop, captured on surveillance video on Friday. The video shows him running from the store with the plastic wrapper from a case of bottled water over his head. The suspect was identified by Police as Kerry Hammond Jr., 22. Hammond is accused of burglary and criminal damage to property in the 2nd degree. islandpacket.com

Beaufort County, SC: Man stole steaks from Food Lion
Then his getaway car broke down. Then it got worse. A man accused of running out of a Burton grocery store with a backpack full of steaks only to have his getaway car breakdown subsequently swallowed a rock of crack cocaine and was hospitalized before being jailed. islandpacket.com

Joliet, IL: Man Goes Berserk After Jewel-Osco Theft
Moises Cerda has had 15 mugshots taken at the Will County Jail since 2009. Last week, on April 11, Cerda visited Jewel-Osco and tried to swipe a bottle of liquor. Cerda is charged with striking one of the security workers "about the neck" and also "about the body," the complaint states. Cerda also "struck about the head" another Jewel-Osco security member while that man "was detaining the defendant for an alleged commission of retail theft." patch.com

Pittsburgh, PA: Knife-wielding Rite Aid Armed Robber pleads guilty in $200K Prescription Theft
Joshua Williams, age 37, pleaded guilty to three counts before U.S. District Judge Arthur J. Schwab. When police responded to the area, they learned that the defendant had just robbed a Rite Aid pharmacy. The defendant jumped over the counter, pointed a large serrated knife at the pharmacist, and demanded Oxycodone, Fentanyl and Adderall. Williams fled the pharmacy with a trashcan full of medications with a street value of nearly $200,000. The law provides for a maximum total sentence of not more than 20 years in prison. justice.gov

Lincoln, NE: Federal Grand Jury indicts suspects in Jewelry store heist
A federal grand jury has indicted two Omaha men for the armed robbery of a Lincoln jewelry store last month. Prosecutors originally charged Anwar Hunt, 36, and Joshua Dortch, 27, in state court with the March 23 robbery of Sartor Hamann Jewelers at SouthPointe Pavilions. Those cases were dismissed this week after Hunt and Dortch were indicted federally for interference with commerce by robbery and brandishing a firearm during a crime of violence. journalstar.com

Lancaster County, PA: ATF Investigation: Gregory General Contracting Company reported that approximately 640 pounds of dynamite and 400 blasting caps were stolen from a pipeline construction site

Glen Ridge, NJ: Police bust large mailbox-theft ring; stealing over $100,000

Wichita, KS: Police arrest suspect in 9 Burglaries in 8 months; nearly $30,000 of merchandise stolen

Redlands, CA: AT&T Robber sought by Police, assaulted Security Guard


Corpus Christi, TX: Suspect in fatal Shooters Depot robbery, gets 20 years in plea deal

Newport News, VA: Gun Store thief/ Drug Trafficker sentenced to 13 years; 52 weapons stolen, only 18 recovered

Little Rock, AR: Home Depot shoplifter/ car jacker / Parolee shot by Police gets 15-year sentence in robbery, theft

Dayton, TN: Man on trial for Thrift Store employee Hit & Run death

Dayton, OH: Man faces charges after 10 armed robberies, plan to kill drug dealer


AT&T - Redlands, CA - Robbery/ Assault on Security Guard
Boost Mobile - New Orleans, LA - Armed Robbery
C-Store - Montcalm County, MI - Armed Robbery
CVS - Bloomington, MN - Armed Robbery
Circle K - Danville, IL - Armed Robbery
Circle K - Warrenville, SC - Armed Robbery
Dollar General - West Carrollton, OH - Armed Robbery
Dollar General - Miamisburg, OH - Armed Robbery
Dollar General - Columbus, OH - Armed Robbery
LoanMax - West Carrollton, OH - Armed Robbery
McDonalds - Erie, PA - Armed Robbery
Pawn Shop - Shreveport, LA - Robbery
Pharmacy - Morehead City, NC - Burglary
Rite Aid - Easton, PA - Robbery
Speedway - Lafayette, IN - Robbery
Subway - Albany, GA - Armed Robbery
Verizon - Albert Lea, MN - Burglary



Daily Totals:
15 robberies
2 burglaries
0 shootings
0 killings



Anthony Rivera
named Senior Loss Prevention Manager for Gap Inc.

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Featured Job Spotlights


VP of Loss Prevention
Anaheim, CA

The Vice President is responsible for the strategic planning and execution of the company's Loss Prevention program across more than 400 stores nationwide, and ecommerce. Reporting to the CFO, this position has overall leadership responsibility for leading the charge in driving shrink reduction...

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Key duties include developing and implementing strategies and programs to (i) reduce the Company's financial losses resulting from internal and external theft; (ii) improve the company's receiving and inventory control processes and procedures to reduce financial losses resulting from administrative errors; and (iii) identify and investigate fraud and theft of company assets...

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The Vice President of Security will set our long term strategic vision and oversee planning for the security and safety of employees, facilities, assets, customers, vendors, and participants. In this position, you will align financial and operational performance to create economic value and reports to the executive team on all functions of security...

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As our Nike Direct Risk & Control Operations Director you will be responsible for aligning our resources and plans to the global strategy. In this role you will support teams in Stores, Digital and Operational Excellence to influence how we develop and deliver core programs in support of the Risk & Control mission around the globe, and help our teams to cut shrink, fight fraud and manage risk in Nike Direct...

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● Manages and coordinates Loss Prevention and Safety Programs intended to protect Staples assets and ensure a safe work environment within Staples Retail locations

● Manages Loss Prevention initiatives and programs on facility levels which may include a combination of locations within a geographical area; travel required...


Manager of District Loss Prevention
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You will be responsible for driving company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results. District Loss Prevention Managers are responsible for leading Loss Prevention functions within a specific operations district and for collaborating with Store Operations and Human Resources in an effort to prevent company loss...

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The Field Manager, Asset Protection is based in Atlanta, GA and is responsible for executing AP programs and strategies relating to theft and fraud mitigation, operational integrity, and compliance supporting the East Coast and Canada facilities...

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The Fraud Analyst is based in Atlanta, GA and is responsible for protecting HD Supply Construction & Industrial through proactive review of internal and external transactions to identity fraudulent and/or inappropriate use which warrant further investigation. This role will also support Asset Protection through the ongoing development of reporting intelligence and administration...
Supervisor Asset Protection - Maurices Headquarters
Duluth, MN
We are currently looking for an Asset Protection Supervisor for our maurices Corporate Offices in in Duluth, MN. In this role you will oversee the day to day safety & asset protection operations as they relate to the corporate office with general direction from AP management & supervises a team of hourly AP associates...

Senior Asset Protection Specialist - San Francisco
San Francisco, CA

This job contributes to REI's success by mitigating and reducing shrink (including theft and fraud by customers and employees) and increasing physical security for people and products in a specified retail store...

Regional Loss Prevention Manager-West Coast Region Pasadena, CA
Crate and Barrel is America's most exciting housewares specialty retailer with 100+ locations and over 6,500 associates nationwide. We are seeking an experienced, committed and enthusiastic professional to join our Internal Audit department...

Regional LP Investigator
Northern CA/Phoenix

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

Regional LP Investigator

The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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Failures Hold the Key

Rewards are often cloaked in failures and are only revealed through self reflection and determination, as learning how to lose is just as important, if not more important, then learning how to win, because that's where the true lessons lie.

Just a Thought,
Gus Downing

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