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Miami-Dade Police Departments Global Cargo Theft Symposium
May 1-4

RLPSA Connect
May 3

CNP Expo
May 15-16

Q2 RAM LP Committee Meeting
June 13

Midwest Cargo Security Council One-Day Cargo Security Summit
June 20

RLPSA Annual Conference
Aug. 5-8

GRAORCA Retail Crime Conference
Aug. 29

Retail Risk -
New York
Sept. 6

New England LP Expo
Sept. 13

Q3 RAM LP Committee Meeting
Sept. 14 -
DCU Center
Worcester, MA

CORCA Conference
Oct. 3-4

Anti-Counterfeit & Currency Expo
Nov. 6-8

Q4 RAM LP Committee Meeting
Nov. 7th
BJ's Wholesale Inc Corp. Office - Westboro, MA

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'17 National Retail Security Survey

2016 NRSS Survey

2015 NRSS Survey



Redefining LP
Mike Lamb, Mark Stinde
& Kevin Colman

Quick Take #18

View all published episodes here



Check out the Daily's Exclusive Reports

Q1 2018 Sr. LP/AP Jobs Report

2017 ORC Report

Q4/2017 Internet/Featured Jobs Report

2017 Robbery Report

Q4/2017 Violent Death Report

Coming Soon

Q1 Retail Violent Death Report

Q1 Robbery & Burglary Report

See more reports





Brian Stromberg, CFI named Regional Vice President of Operations and Asset Protection for Macy's
Brian was previously the Vice President COE (Center of Expertise) Asset Protection for Macy's and has held a variety of leadership positions for the retailer since 2005 in the asset protection/loss prevention and investigations industry, including Regional VP of Asset Protection, North Central Region, Regional Director of Investigations, District Director of Loss Prevention and LP Manager. He was also the Executive Team Leader of Assets Protection for Target for four years before his time at Macy's. Brian earned his Bachelor of Business Administration, Marketing degree from University of Wisconsin - Whitewater. Congratulations Brian!

Submit Your New Corporate Hires/Promotions or New Position


#RILAAP Day 2 Recap
Award Winners, Retail Leaders & All-Star Panelists

RILA's President, Sandy Kennedy kicked off day 2 with the mornings welcome remarks. Over the past year, RILA charted a path for AP executives to enhance their own organizational efficiencies through education, research, benchmarking and innovation. RILA's Retail Asset Protection Conference continues to attract the industry's top leaders and offer an unparalleled program.

Bryan Everett, chief operating officer for Rite Aid Stores, opened day two with a great discussion on leadership and team development. Everett focused on the importance of being a humble leader and trusting in your team to get the job done.

"Who you allow to be on your team is the greatest responsibility you have," Everett said.

Shoplifters, ORC, Shrinking & Opioids: Oh My!
In an all-star panel featuring experts from retail, criminal justice, academia, and community, attendees learned about the biggest challenges facing the industry today and the role retailers play in our broader criminal justice system.

Walt Palmer, Practice Leader, EPIC Integrated Risk Solutions moderated and the panel. And the all-star panelists (pictured to the left) were: Paul Jaeckle, VP Loss Prevention, Meijer, AG Curtis Hill, State of Indiana, Kevin Kolbye, Asst. Police Chief, Arlington Police Department, Honorable David Larson, Presiding Judge, Federal Way Municipal Court, John Rappaport, Asst. Professor of Law, University of Chicago.

RILA Announces The 2018 (R)Tech Innovation Award Winners
And the winner is...T+Ink! Congratulations to T+Ink for taking the top prize in the 2018 (R)Tech Asset Protection Innovation Awards!

Second and third place went to Profitect and Verkada, respectively, and thanks to all who voted throughout the conference, Profitect will take home Retailers' Choice Award!

More on the winners here and more on RILA's innovation efforts here.

Did you attend #RILAAP? Don't forget to take the surveys in the conference app to let us know which session was your favorite! If you were unable to attend this year, no worries join us in 2019!

Read full recap here & see more pictures on the D&D Daily Twitter page!


The Baby-Formula Crime Ring

New York Times Feature Story Profiles One of ORC's Most-Targeted Items

It's pricey, it's portable, its users need it constantly, and retailers love to buy it at a discount. All of which makes it a perfect product to steal.

Some $4.3 billion worth of infant formula was sold in the United States last year, a vast majority of it in powdered form. Between factory and baby aisle, its cheap ingredients (dehydrated milk and vitamins) become steeply, even mysteriously expensive. Basic types run about $15 for a 12.5-ounce can, amounting to perhaps $150 a month for a fully formula-fed infant. Specialty recipes like EleCare can cost two or three times as much.

Products like formula - expensive but with slim retail margins - are vulnerable to black-marketeers. Independent store owners, for example, don't buy enough formula to qualify for the bulk discounts that manufacturers offer big chains. But if they can acquire off-market formula at subwholesale prices and resell it for the usual rates, they can improve their bottom lines.

In spring 2012, Kevin Shultz, a loss-prevention manager for Publix Supermarkets, received the first of what would be many reports that year concerning a mysterious plague of thefts. Initially, the missives trickled in from stores around Tampa, where Shultz is based. But Publix has more than 1,000 locations scattered through the Southeast. Some 400, mostly in Florida, fall under his purview, and soon, he was getting similar reports from all over the state: Cape Coral, Fort Myers, Orlando, Miami. The thieves seemed to be multiplying - and all they wanted was baby formula.

Loss prevention is the rare topic about which competing retailers will trade intelligence, and from talking to his counterparts at Walmart, Target and Walgreens, Shultz learned that they were losing large volumes of formula, too. That sort of overlap tended to rule out the employee theft that often accounts for large-scale pilferage. To store-security officers and local cops, who were addressing the crimes on a case-by-case basis, the incidents didn't appear related. But Shultz had a unique perch, and as he dug deeper, the thefts began to take on a pattern - the work, he believed, of organized crime.

Retail-crime groups generally share a pyramidal structure: a boss up top, captains and lieutenants below and professional shoplifters, or "boosters," at the base. The internet has been catalytic, providing those without underworld ties new ways of fencing goods: auction sites and payment methods that facilitate anonymity. Prime targets include clothing and handbags - expensive, high-demand goods that are relatively easy to conceal - as well as top-shelf liquor, pain-killers and laptops. Pharmacy wares are favorites, too. In 2008, Shultz helped neutralize a theft ring dealing in health and beauty products. The following year, he broke up a group of middle-aged Florida men who sometimes feigned infirmity - affecting a limp, using a motorized cart - to help them relieve retailers of countless razor blades. The third-most-targeted item, according to the 2016 N.R.F. report, was infant formula. nytimes.com

Home Depot Employees Show Support During Procession for Fallen Officer
The procession for fallen officer Rogelio Santander following his memorial service passed a Home Depot moments after pulling from the parking lot.

"The associates at Home Depot, we say, bleed orange, and today we're also bleeding blue," said store manager Cindy Sabo.

"I'll be thinking about his family, and how they must feel," said Assistant Manager Mike Amos. "I'll be praying for them." Amos worked at the store in Northeast Dallas where the shooting happened, for three years before transferring to the Rockwall location. "I've been in that hallway," said Amos. "I've been in that office, that area where it happened. I can picture myself there."

Most of the employees from the Rockwall location left work briefly to line to the procession route. Nearly two dozen people, in their orange, Home Depot aprons held American flags and wore blue ribbons.

Officer Santander was shot and killed by a shoplifting suspect on April 24. cbslocal.com

28 Mass Attacks Occurred in 2017
Nearly Half Occurred at Businesses

According to the U.S. Secret Service National Threat Assessment Center's report on Mass Attacks in Public Spaces, there were 28 mass attacks (during which three or more persons were harmed) carried out in public places within the U.S. in 2017. The attacks resulted in losses of 147 lives, with nearly 700 others injured.

Nearly half of the attacks were motivated by a personal grievance related to a workplace, domestic or other issue, and over half of attackers had histories of criminal charges, mental health symptoms and/or illicit substance use or abuse. All had at least one significant stressor over the last five years, and more than half had indications of financial instability in that timeframe. Over three-quarters made concerning communications and/or elicited concern from others prior to the attacks. On average, the report says, those who elicited concern caused more harm than those who did not.

Thirty-two percent of attacks took place in open spaces, such as sidewalks or outdoor events. The 28 incidents were carried out at 31 different sites, with nearly half (46%) at businesses (e.g., a bank, retailers, a law office, warehouses). Most of the attacks were carried out with a firearm (82%), vehicles (11%) and knives (7%). All of the attackers were male, with an average age of 37 years old. securitymagazine.com secretservice.gov


Hobby Lobby Bought Thousands of Smuggled Iraqi Artifacts in 2010
Now It's Sending Them Back

Hobby Lobby, the Oklahoma-based retailer, reportedly bought 5,500 ancient Iraqi artifacts in 2010 from dealers in the United Arab Emirates and Israel. It made the $1.6 million purchase even after being warned that the objects could have been looted from Iraqi archaeological sites. The artifacts included cuneiform tablets, clay bullae, and cylinder seals. Now many of the items are going back to Iraq.

Hobby Lobby will return 3,800 of these artifacts to Iraq on Wednesday, according to NPR. The move follows a lawsuit by the Justice Department, filed in 2017, that accused Hobby Lobby of purchasing smuggled goods and importing them using false declarations. The shipping labels on the artifacts falsely described them as "ceramic tiles" or "clay tiles (sample)" from Turkey or Israel.

It is unclear whether Hobby Lobby knew about the provenance of the artifacts. Those responsible for the purchase reportedly did not meet the owner and dealer of the items, but wired payments "to seven bank accounts held in other people's names," reports NPR.

Nevertheless, Hobby Lobby agreed to pay a $3 million fine in July of last year and surrender the artifacts to settle a civil lawsuit from the Justice Department over their acquisition. fortune.com

Target Asset Protection Team Leaders Lose OT Cert. Bid
A California federal judge on Monday refused to certify a proposed class of Target asset protection team leaders seeking overtime pay and meal breaks, finding that individual questions about their specific job duties predominate over common issues.

In an order denying the class certification, U.S. District Judge Otis D. Wright II said that he would have to conduct an individual analysis of each asset protection team leader's duties to determine if the worker should be exempt from overtime pay. But such an individualized analysis does not meet the predominance requirement for class certification, the judge said.

The ruling is the latest development in a lawsuit that Neda Faraji filed against the retail giant in January 2017. Faraji claims that in violation of state labor statutes, Target didn't pay its salaried California executive team leaders in asset protection overtime wages or provide them meal and rest breaks. law360.com

Amazon planning new Prime perks at Whole Foods
The integration of Amazon and Whole Foods Market continues to ramp up. The online giant will begin offering new perks at Whole Foods for Prime members, including an additional 10% off already discounted products, reported CNBC. This is the first of many new Prime benefits that Whole Foods promised was on the way when it recently announced that its year-old rewards program would end on May 2.

The new Whole Foods benefits would also strengthen Amazon's increasingly powerful array of Prime offerings, the report noted. cnbc.com

'Hi, It's Amazon Calling. Here's What We Don't Like in Your City.'
Amazon.com Inc. has made about 200 phone calls to cities the retail giant rejected for its second headquarters. Some of the cities say they are learning from the disappointing phone conversations and making changes.

Cincinnati and Sacramento, Calif., are restructuring workforce development programs to focus on tech talent. Orlando, Fla., is considering starting a community fund to invest in local tech companies and draw more entrepreneurs. In Detroit, elected officials and business leaders are pushing a ballot initiative for a new regional transportation network that would connect outer counties to the city. wsj.com

Wireless Vision no longer accepting applications for Director of LP job

Sears And Kmart Launch Online Lease It Program

Mission 500 Raises $113K for Children in Need at ISC West 2018

Quarterly Results
CVS Health Q1 comp's up 5.8%, sales up 2.6%
Publix Q1 comp's up 5.1%; sales up 6.8%
Canada's Loblaw's Q1 comp's up 1.9%; Shoppers Drug Mart comp's up 3.7%
Yum! Brands Q1 comp's up 1%; sales up 4%

All the News - One Place - One Source - One Time
The D&D Daily respects your time & doesn't filter retail's reality

RILA Asset Protection Conference:
[CAUTION] An Opinionated Review

By Amber Bradley,
Owner & Brand Strategist - Calibration Group, LLC

Building a conference that creates demand for people to return year after year requires attention to every detail. Attendees must leave fulfilled by academic discussion, lively networking, and that little piece of themselves re-energized to take on their daily challenges. The Retail Industry Leaders Association's (RILA) annual conference held in Orlando this week at the Gaylord Palms had a tall task to fulfill in such a changing environment. But did they make the grade for attendees to pencil-in Denver into their schedules for 2019?

Let's take a look at a few key factors attendees typically judge their overall experience by: venue, content, after-hour activities, exhibit floor, and one more category I like to add; sizzle.

VENUE: The Gaylord. Again.
As many times as this weary conference-goer has been to the Gaylord Palms over the years, it still doesn't disappoint. Yes, we've been there a million times, but something is nice about knowing your experience will be a positive one with good service, nice rooms, and lots of choices for cold drinks and delicious food without stepping outside the property.

CONTENT: Connect the dots
Honestly the kickoff keynote struck me as an interesting choice and I was very curious how 7-Eleven's Senior Vice President, General Counsel and Secretary, Rankin Gasaway, was going to carry the task of setting the tone of the conference. Gasaway was up to the challenge as he found his groove discussing how leadership traits translate into the conference theme: "Growth. Relevance. Influence." A highlight of Gasaway's presentation was the description of one of his favorite quotes from Dr. Habecker, "A good leader absorbs chaos and returns order." Gasaway spoke of the importance of creating meaning from data and engagement with senior leaders within an organization.  

Read more here


Bad bots detected on 100% of web login pages
Account Takeover Attempts increase 300% after a data breach
Fridays and Saturdays biggest days for hackers - when security pros are off

All websites with login pages have been hit with bad bot traffic and face Account Takeover (ATO) attempts, according to a Tuesday report from Distil Networks.

Researchers examined data from 600 domains that included login pages. They found that hackers use bots to execute ATO attacks for a number of malicious purposes, including validating sets of login credentials, gaining access to credit card data, and selling personally identifiable information (PII) on the dark web. Stolen account data can also be used to transfer money, make purchases, or spread a political message, the report noted.

Bot operators carry out ATO attacks in two ways, the report found. About 50% of ATO attacks come in the form of volumetric credential stuffing - where bad bot requests are attempted in bursts and are easy to identify by a spike in requests. The other half come through low and slow credential stuffing and credential cracking, which can be identified by consistent, continuous login requests that bad bots run 24/7, and often fly under the radar due to their slower pace, the report noted.

After the credentials stolen in a data breach have been made publicly available, websites experience a 300% increase in volumetric attacks, the report found. They also experience three times more credential stuffing attacks in the days after a public breach.

Bad bot actors are also testing their attempts before launching a full attack, according to the report. Nearly 20% of all attacks analyzed were preceded by a smaller scale "test round" a few days prior - a reminder to organizations to investigate any anomalies, even if they are small.

In terms of attack times, websites are most likely to experience ATO attacks on Fridays and Saturdays, which is when 39% of volumetric ATO attacks occur. This suggests that hackers schedule attacks when they believe fewer security professionals will be working to detect them. techrepublic.com

Anatomy Of An ATO: How To Spot A Fraudster
With the advent of technology and the prevalence of online shopping, the term eCommerce fraud has become more general and more vague. Under it, there are numerous types of categories and attacks. Of these, none are more insidious than Account Takeover, aka ATO. It's more difficult to catch, and the ensuing damages for both merchants and unsuspecting customers go beyond just stolen goods.

In a recent interview with PYMNTS, Product Manager and Head of ATO at Riskified Alon Shem-Tov outlined what businesses, their customers and their security partners need to know about the full lifecycle of an ATO. pymnts.com

Modern Security Threats are 'Less About the Techniques'
As the threat landscape changes, so too do demands on cybersecurity leaders and their teams. Art Coviello, executive chairman (ret.) of RSA, says today's defenders should be more concerned about vulnerabilities in the attack surface than on threat actors' specific techniques.

"What people don't get about the threat landscape is, it's less about the techniques and more about the attack surface, and the number of openings that have been created,"

"Now, there are hundreds of millions of computer viruses," he pointed out. The tipping point came in 2007, a "watershed year" in which mainstream applications went online and the iPhone launch kickstarted the "age of mobility."

One of the places where organizations leave themselves vulnerable is Web applications. With the onset of agile development, Web apps are no longer a curiosity, he said. They're expected. The waterfall method, in which apps were delivered annually or every six months, has been replaced with agile methodology. Now, developers are creating and updating apps in real-time.

With a larger attack surface, companies also have to do a better job of incident detection, response, and recovery. As security operation centers (SOCs) have become overwhelmed with alerts from their growing collection of intelligence systems, prevention is again top of mind. If they have enough information, security teams can spot when attackers are taking action. darkreading.com

Password Reuse Abounds, New Survey Shows

Three keys to being GDPR compliant


2nd Annual Axis Canada Retail Leadership Forum
May 23 - 24 in Toronto, ON

The Retail Landscape is changing and with these changes providing safety and security for your customers, staff and business is of utmost importance.

This 2-day exclusive seminar will cover topics ranging in a variety of spaces including, but not limited to:
Organized retail crime
Cybersecurity and brand
Leadership styles during unlikely events
Workplace safety in a time of legal cannabis

If you are interested in attending this two-day complimentary seminar please email Rick Snook or call him at (647) 444-4672 for more details.

We look forward to seeing you there!

Worker finds body in wall in Calgary mall washroom, foul play not suspected
A man's body was extracted from inside a wall of a women's washroom in a busy downtown Calgary mall on Monday, but police said they did not suspect foul play. The discovery was made about 9:30 a.m. by a maintenance worker who was called in to fix a toilet that wouldn't flush on the fourth floor of The Core Shopping Centre, said police spokeswoman Emma Poole.

During the busy lunch hour, people dined metres away from the washroom, which had a yellow caution ribbon strung across the entrance. Officers could be seen ducking in and out of the washroom, along with officials from the medical examiner's office. Several firefighters were there to help remove the body. At around 3 p.m., the body, shrouded in a black blanket, was wheeled out.

The man's identity has not been determined. Police said they are still investigating when he died and how he ended up inside the wall. Poole said earlier that it's possible someone crawling through a vent or duct fell from above and got stuck. news1130.com

As Alberta's private security industry surges, 'concerning trends' appear
Excessive force, racial profiling on the rise?
The complaints come during a time of rapid growth in Alberta's private security sector. In 2007, there were around 6,000 licensed private security guards in Alberta. There are now more than 24,000 security professionals of all types licensed to work in the province, according to provincial statistics.

That number is set to grow. The legal cannabis industry will need even more private security guards, industry officials say - some of whom might even be armed.

But has Alberta's system to oversee security guards - who have the power to arrest, search, handcuff people and use batons - kept pace? In recent years, Edmonton security guards have been accused of using excessive force, engaging in racial profiling and unreasonably detaining people. One former guard is even facing homicide charges.

The ministry could not provide any statistics on how many complaints it receives, citing a switch to a new electronic system for tracking complaints.

Still, Alberta's security sector is highly regulated relative to the rest of Canada. Some provinces have no mandatory training for security workers. And he said Alberta's provincial regulator is an improvement over the past, when the only options for a person assaulted by a security guard was to sue them or pursue criminal charges. edmontonjournal.com

Person involved in bread price-fixing scheme fights to keep name
out of spotlight
Scott Fenton, a lawyer representing X, told Justice Lynn Ratushny that seven paragraphs in a key court document filed by the Competition Bureau and previously blacked out by the court at X's request should remain redacted and subject to a publication ban. Putting the information on the record, Mr. Fenton said, would "utterly ruin" his client's "sterling reputation" and "make him roadkill" in the case.

The document, partially released to the public by the court on Jan. 31, lays out the bureau's case to search and seize documents in the bread-fixing case. The bureau has alleged that Canada's top two bread makers, Canada Bread Co. Ltd. and Weston Bakeries Ltd., launched a campaign to fix the price of an array of bread products with the co-operation of some of the country's biggest retailers more than 14 years ago. No charges have been laid to date.

Retailer Loblaw Cos. Ltd. and parent George Weston Ltd., which also owns Weston Bakeries, have admitted to participating in what they called an industrywide bread price-fixing scheme and will not face criminal charges in exchange for co-operating with the investigation. Loblaw began mailing $25 gift cards to customers early this year in an effort to make amends. theglobeandmail.com

Cannabis Sector Credibility Greatly Boosted by Canada's Largest Pharmacy Retail Chain
Canada's largest retail pharmacy chain, Shoppers Drug Mart continues to lend possibly the most important voice of credibility to the emerging legal cannabis market-so far, having signed supplier deals with three of Canada's largest cannabis growers, and leaving the door open for more to come.

With over 1,250 stores across Canada, the chain owned by Loblaw Companies Limited is a national retail heavyweight. So when Shoppers Drug Mart signed its latest supply deal with cannabis giant Aurora Cannabis , it marked the fourth supplier deal the retailer has inked, and the third with a Canadian major.

Two of the other companies that have already inked agreements with the retailer were Aphria Inc. and MedReleaf Corp., late last year. The retail vote of confidence for the emerging cannabis sector started early-Parent company Loblaw Companies Ltd. applied in October 2016 for a license to dispense medical marijuana.

Other pharmacies such as Lovell Drugs and PharmaChoice have already signed deals with other cannabis suppliers; However it's the intensity of the spotlight that Shoppers Drug Mart casts that lends to speculation of which company will be the next to garner the retailer's favorable access to mainstream consumers. prnewswire.com

Canadian Retail Sales Cooling Off

Amazon keeps Prime membership price on hold in Canada despite increase in U.S.

'Amazon of Cannabis' Namaste Plans for Explosive Growth in Canada

Ontario cigarette taxes blamed for soaring demand of black market butts

Store Openings in Canada
Toronto's Roots opening two stores in Washington D.C.
Sporting goods chain Decathlon opens first Canadian store in Montreal
The Rec Room opens in London, Ontario
Chloé to Open 1st Standalone Canadian Store
SSENSE to Open 5-level Montreal Flagship
Shipwright opening in historic Lunenburg
Denninger's Foods of the World to open in Burlington Mall

(Update) OPP warn stores to reconsider having ATMs after spike in thefts
58 businesses targeted since January
Ontario Provincial Police are suggesting store owners evaluate the benefits of having automated teller machines (ATMs) in their stores after a spike in thefts where the machines are ripped out, leave behind significant structural damages. Thieves have targeted 58 businesses in the Hamilton, Brant, Waterloo, Owen Sound and Niagara areas since January 2017, the OPP says. Suspects go to the business, scope out its ATM location and then return sometime between midnight and 5 a.m. when the store is closed. They then ram a stolen vehicle through the front entrance or windows, wrap a chain around the ATM and forcibly rip it out. thespec.com

Toronto, ON: Grocery shoppers alarmed by purse-snatching scam
Shortly after an Aurora woman shared her story of her purse being stolen at the local grocery store April 14, another Longo's shopper, this time in Richmond Hill, said her purse was nearly lifted in the same way at her local Longo's earlier that afternoon.

And on April 10, police in Milton sent out a release, along with photos, of purse-snatching culprits in a Longo's at that location. In this case, witnesses appear to have scared off the suspects.

"Longo's takes the security of its customer and team members very seriously," risk management director Michael Coladipietro said in an email. "We are continuously working with police and other business partners with a view of preventing and reducing the frequency of such occurrences in our stores." thestar.com

Man jailed 7 1/2 years for shooting victim in head during drug robbery

Just dropping in: suspect jumps through Nova Scotia store's roof to steal cigarettes

Toronto police seeking woman who threw hot liquid on Starbucks employee

Robberies and Burglaries

C-Store - Auld's Cove, NS - Burglary
Mac's - Thunder Bay, ON - Robbery
Mariani Watch Boutique - Oakville, ON - Armed Robbery


2018 Group LP Selfie Drawing and 'Live in NYC' Sendoff

In our finale episode, Gus Downing, Joe LaRocca and Amber Bradley draw three winners for the D&D Daily's "Group LP Selfie" competition (sponsored by NuTech National). See which three LP teams win free pizza parties!

Thank you to Hudson's Bay Co. and the team at Lord & Taylor's historic flagship store for hosting our LIVE shoot in NYC, all our sponsors for helping make this educational industry event possible, and all of you for tuning in!

Catch up on any episodes you may have missed here and stay tuned for our next live broadcast at NRF Protect in Dallas this June.

GLPS Sponsored By:

Miss an episode? Catch all our "Live in NYC" 2018 videos here.

Get involved in our next broadcast in June at NRF Protect in Dallas. Contact us!



Online Fraud in 2018: The Good News, and What to Watch Out For
As e-commerce continues to boom, online fraud is on the rise as well, with new risks appearing even as other online risks are receding. Here's a look at the online fraud trends across 2017 and some insight into what to expect in 2018.

History has repeatedly shown that wherever fraud is made more difficult, tricksters simply turn to new avenues. 2018 will no doubt reflect history, and two points in particular should be kept in mind by online merchants.

CNP Fraudsters Will Up Their Game
Card not present (CNP) fraudsters are increasingly getting their act together, a matter of boosting efforts when well-trodden paths are blocked. For example, proxies are often used by criminals to hide activity but the flagging of proxies in fraud detection algorithms has prompted criminals to add increasingly complex tools in conjunction with proxies.

Previously "Safe" Verticals Will Be Targeted
A common viewpoint on online fraud is that criminals will only commit fraud when the payoff is large. Exceptions are emerging though, in part thanks to the Dark Web.

The effect is that criminals use stolen cards to pay for basic living expenses, including ride hailing apps and online takeaways. The loss per incident may be low for the merchant, but a high number of small fraudulent transactions that get refunded can quickly eat into profits. Any product is now a target.

Travel services and airlines are also likely to continue to see a great deal of activity from fraudsters. The online travel industry has two characteristics which make their products targets.

The Bright Side: Some Risks Are Less Prevalent
As e-commerce evolves certain online fraud risks are becoming less prominent, it's good news for e-commerce operators of all sizes. For example, premium shipping has always been a factor in evaluating fraud risk purely because fraudsters simply didn't care about the additional shipping costs-after all, they are spending someone else's money-and were prone to tack on premium shipping whenever they buy.

This is changing, however, as more and more customers demand premium shipping, Amazon-style. Therefore, merchants don't need to worry as much as before about the sort of customers attracted to premium shipping.

E-commerce markets that are becoming more grown-up in nature also present a positive turn to online fraud risks. As Latin American e-commerce markets grow, the number of legitimate customers is increasingly outnumbering the fraudulent customers. thebossmagazine.com

Amazon buyers warn watch out for the "empty box" scam
Scammers often hide behind a trusted name, and there are few more well known nowadays than Amazon. Some customers have reported getting a delivery they paid for but when they open the box nothing's inside.

It's an attempt to circumvent Amazon's guarantee policy and it's working. A lot of buyers may not even realize how many third party venders are selling on Amazon. When buying is as simple as a click of the button, it's easy to miss. That's how Becky Allen says she lost a couple hundred in one transaction.

"We ordered a DVD box set of movies for my son and they sent us ones from a foreign country. We went back and fourth with them at least trying to get them reimbursed or the right DVDs sent and they never did send the right DVDs or reimburse us," said Allen. She paid for something her family couldn't even use. But now, some buyers report getting nothing but a box.

The 3rd party sellers are banking on you signing for the delivery. "And that's the loophole because they're trying to create that paper trail, even though they've sent you an empty box, it clears them. Cause if they just took the money and run, then you'd have a different fraud, but now the burden of proof is on you the consumer," said Pete Stone, the Business Program Director with Spartanburg Community College. wspa.com

Amazon Boasts Five Times More Online Traffic Than Walmart, According to Study

A deeper look at why Amazon hiked the price of Prime

Hillsborough County, FL: 34 arrested in massive theft & re-sale ring at Home Depot stores
A two month-investigation involving the sale of stolen goods ended with the arrest 34 people and the recovery of more than $90,000 in new items, still in their boxes, along with five pounds of marijuana and other stolen goods. Detectives worked in conjunction with Home Depot corporate security to target thieves who were stealing from their store and other retailers, then re-selling them to intermediaries for almost 80% off retail. Home Depot Corporation revealed a total loss of $2.4 million in power tools over 12 months from four stores in eastern Hillsborough County (Brandon, Riverview, Valrico and Sun City Center). On April 19, detectives conducted a two-day sting and arrested 21 people. On April 24, HCSO executed simultaneous search warrants at the homes of the four main fences. Joshua Burr, Kyle Walters, Duane Gutherie and Aaron Orr were arrested. abcactionnews.com


Hillsborough Sheriff holds News Conference on Home Depot Fencing Operation
During their arrests, the following items were seized:
Over $90,000.00 of New In Box merchandise, $30,000.00 in U.S. currency, 5.2 Pounds of Marijuana, A stolen, 2008 boat, A stolen, 2015 boat trailer, A 2005 Dixie Chopper lawn mower, A 2013 Dodge Challenger, A 2010 Honda Accord
. youtube.com

Chicago, IL: Former owner of Noble Square car dealership charged with $1.5 Million theft scam
A list of felony charges were announced Tuesday against a former Chicago businessman who allegedly stole more than $1.5 million as part of a large-scale theft scam he ran through his Noble Square neighborhood car dealership. Donald T. Barclay, 56, was charged with felony counts of identity theft over $100,000, theft by deception over $1 million, theft by unauthorized control over $1 million, theft over $500,000, theft by deception over $100,000 and wire fraud, according to the Illinois Attorney General's Office. suntimes.com

Muncie, IN: Frequent local arrestee says 'they' make him steal
City police said a shoplifting suspect threatened to shoot a citizen trying to aid in his capture, and later suggested he might kill a law enforcement officer. Lonnie Edward Gannom, 47, also tried to persuade officers that sinister unnamed forces were forcing him to commit crimes. Gannom was arrested about 1:10 p.m. Monday after he allegedly fled with merchandise from Lowe's Home Improvement. A witness followed Gannom across to Best Buy, where Gannon allegedly threatened to shoot the witness, who ended their pursuit. A city police officer found Gannom outside a nearby apartment complex. Gannom reportedly told the arresting officers "he has to steal every day or 'they' will kill his family," according to an affidavit. thestarpress.com

Newbury Park, CA: Pediatrician and her husband arrested; making fake barcodes to steal thousands from Target
Authorities raided the home of Elizabeth and David Hooper and inside found stolen merchandise and items used to make Target barcodes. Police believe the couple put barcodes on expensive items and rang themselves up at the self-checkout lane. Elizabeth is a Pediatrician who worked part time in Tarzana at a medical center. In 2006, Elizabeth admitted guilt and said she "removed a credit card from the wallet of a coworker and made $1,219.65 in unauthorized purchases."

Authorities believe the couple, who just had a baby, stole about $2,400 in merchandise from Targets in Thousand Oaks, Westlake Village and Woodland Hills. Authorities said the thefts may have started in January. She and her husband were arrested Saturday on suspicion of grand theft and conspiracy to commit grand theft. abc7.com

Parkville, MD: Woman charged in armed robbery/shoplifting spree
A north Baltimore woman accused in a string of armed robbery and shoplifting cases at a shopping center in the Parkville/Towson area last week, police announced Tuesday. Kennise Chantelle Burrell, 30, was arrested while hiding behind a bus shelter after allegedly shoplifting at CVS in the Pleasant Plains Shopping Center, at about 6:30 p.m. last Wednesday. It was the same CVS where she is accused of starting her spree, which included four armed robbery cases in the county and "a number of armed robbery cases" in Baltimore City. foxbaltimore.com

Charlotte, NC: Criminals stealing a lot of lingerie from local mall
NBC Charlotte found several reports of shoplifters at South Park Mall pilfering panties and bras by the hundreds. More than $20,248 worth of women's lingerie was stolen in just five incidents at South Park's Victoria Secret location that NBC Charlotte counted since January. More than $8,000 worth was stolen in a single incident Monday afternoon. Two people are wanted in connection with the crime. wcnc.com

Las Vegas, NV: Three men sought in connection to Cellphone thefts at several store in Las Vegas and Henderson; armed with wire cutters

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Shootings & Deaths

Houston, TX: Man fatally shot after robbing gas station
Police are searching for the gunman who fatally shot a man just minutes after he robbed a Citgo gas station store in north Houston Monday night. Responding officers arrived at 10 p.m. to find the man shot at the corner of Greens Road and Seminar Drive, near the gas station. He had allegedly robbed the gas station just minutes before. During the robbery, the man held two clerks at gunpoint inside the store. It is unknown who is responsible for the shooting, HPD spokesman Victor Senties said. chron.com

Waco, TX: One killed, gunman at large after shooting outside Red Lobster
Waco police were searching Tuesday afternoon for the shooter who killed a Waco man late Tuesday morning outside the Red Lobster near the Richland Mall. Witnesses told police the shooter hopped out of a white pickup truck, shot the victim, 32-year-old Justin Wayne Bible, who was in another vehicle, then the victim's vehicle crashed into a third vehicle that was not involved. When police arrived, shortly after 11:15 a.m., they found the single victim suffering from a gunshot wound. Investigators believe the victim was targeted, but they are not sure why. Bible was pronounced dead just after 5:30 p.m. kcentv.com

Mio, MI: Police negotiate 'peaceful resolution' with barricaded gunman inside a Pharmacy
A gunman barricaded in Pioneer Pharmacy in Mio gave himself up without incident after a five-hour standoff.
According to Oscoda County Sheriff Kevin Grace, the unidentified gun man entered the pharmacy about noon today. A quick thinking employee called law enforcement officials and explained the situation. About 12:15 the gunman ordered an undisclosed number of people out of the building. upnorthvoice.com

Memphis, TN: $1 million bond set for Store Clerk charged in shooting death; suspect stole a wine cooler

Robberies, Thefts & Incidents

Newark, NJ: FBI Probe Busts Alleged NJ Armed Robbers In 6-County Spree

Update: San Antonio, TX: Police seek suspects in Helzberg Diamonds jewelry theft at North Star Mall

Bakersfield, CA: Don Roberto Jewelers the victim of a Smash & Grab; 3 unarmed suspects

Hummelstown, PA: Shoplifter flees Tanger Outlet in Hersey; Police chase ends in crash

Long Island, NY: Masked Suspect in NY Robberies Turns Self In After Mom Recognizes Him

Kay Jewelers in the Central Mall, Lawton, OK reported an Armed Robbery on 5/1; bank deposit stolen

Kay Jewelers in the University Mall, Carbondale, IL reported a Grab & Run on 4/30; item valued at $25,599

Kay Jewelers in the Cottonwood Mall, Albuquerque, NM reported a Grab & Run on 4/29; item valued at $8,999

Fire & Arson

St. Lawrence County, NY: Lack Of Manpower Hampers Firefighters At Woodchop Shop Blaze
A lawn and garden equipment dealership caught fire in the town of Norfolk late Monday morning. The fire at the Woodchop Shop sent a thick plume of smoke high in the sky. The fire got its start about 10:45 a.m. near the back of the building. Dealership staff made the first valiant effort at extinguishing it. wwnytv.com


Skimming Thefts

Richmond, VA: Man pleads Guilty in $1.2M Skimming Scam
An Alexandria man pleaded guilty to bank fraud in connection with a $1.2 million ATM skimming and cloned card scheme that affected customers in Colonial Heights. Roberto De Miranda Martinez, 43, was apprehended in the process of installing a card reading ATM skimming device and camera on an ATM in Colonial Heights. In skimming schemes, the reader picks up data from bank customers using the ATM and then the perpetrators use the data to clone duplicate cards to obtain funds from the customer's account. An FBI investigation has uncovered approximately $1.2 million in losses from the scheme. De Miranda Martinez pleaded guilty to conspiracy to commit bank fraud, and bank fraud. He faces a maximum penalty of 30 years in prison when sentenced on August 1. wtvr.com


Best Buy - Rib Mountain, WI - Burglary
C-Store - West Hartford, CT - Armed Robbery
C-Store - Killeen, TX - Armed Robbery
C-Store - Gulfport, MS - Armed Robbery
C-Store - Fayetteville, NC - Armed Robbery
Cellphone store - Billings, MT - Armed Robbery
Gun Store - Kissimmee, FL - Burglary
Jewelry Store- Bakersfield, CA - Robbery
• Kay Jewelers - Lawton, OK - Armed Robbery
King Dollar - College Station, TX - Burglary
Marijuana Dispensary - Reno, NV - Burglary
McDonald's - Jacksonville, FL - Armed Robbery
Motorcycle Dealer - Mobile, AL - Burglary
Pharmacy - Mio, MI - Armed Robbery
Quik Chek - Clinton, NJ - Armed Robbery
Red Robin - Anchorage, AK - Armed Robbery
Rite Aid - Dumfries, VA - Robbery
7-Eleven - Buffalo, NY - Armed Robbery


Daily Totals:
13 robberies
5 burglaries
0 shootings
0 killings


April Burke Doyle
named Regional Loss Prevention Manager for Comark Inc.

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The Regional Loss Prevention Investigator is responsible for analyzing internal & external theft trends in assigned market and to develop strategies to identify and resolve theft cases. The Regional Loss Prevention Investigator will work with the Investigative Risk and Fraud Analyst in the identification of internal theft cases, and ensure that all cases are brought to a successful resolution...

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Want a High Performing Team? Create an Atmosphere of 'Relaxed Intensity'
While the term might seem contradictory, it's anything but counterproductive. This balance between a fun and competitive atmosphere benefits both leaders and team members. Here's what lightening things up can do. Part of something special

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Leaders want to be liked and respected, but they also want to inspire high performance. Fortunately, both are possible at the same time, but it doesn't happen without attention to engagement. And to get your team engaged, you need to set up learning curves. Everyone is on an S

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There are two ways to lead your team. Both can help your team be more successful, more engaged and more united. Heart-focused leaders help strengthen relationships between team members and build trust, and head-oriented leaders support a team's success, and set clear goals. Here's how you can utilize both and help your team thrive. Outside your comfort zone


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Asking for advice is a great thing and we all need it from time to time merely because as the old adage goes we're too close to the trees to see the forest. However, the key is who you ask for it and what are their agendas, because we all have them and even well intentioned advice can be swayed by an individuals need or desire to accomplish their objectives. Advice is the easiest thing to give and the hardest thing to practice. But getting a second opinion is always good. You've just got to realize that we're all just humans and even the best advice givers and mentors are influenced by their own needs.

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