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Canadian Push 4-26-13


Canadian e-retailers falling short of customer expectations & "Canadian retailers should be shaking in their boots," a Forrester analyst says.  The report highlights four areas in which Canadian e-retailers are falling short of customer expectations: shipping costs, product assortments, prices and a lack of omnichannel shopping capabilities—that is, tying together web, mobile and stores. Overall, 25% of all Canadian e-commerce spending going to foreign businesses, the report says. Sheldon predicts that Canadian online shoppers will change their expectations even more dramatically within the next 18 months as large U.S. retailers including J. Crew Group Inc., Nordstrom Inc. and Target Corp. expand into the country both online and through stores. Editors note: The massive retail growth in the U.S. over the last twenty years went unnoticed and almost untouched up north, with really only Sears, Wal-Mart, and Home Depot expanding there. Everyone else ignored them until the recession hit and everyone realized the states where over-stored and saturated, then the American invasion became the popular push and adrenaline injection. The problem is that Canada's retail market will reach saturation very quickly. The real exciting thing right now, at least for the consumer, is Express promising to deliver U.S. pricing now. That could be a real game changer over the next couple of years. (Source

One U.S. retailer levels the shopping field for Canadian customers and guarantees prices match U.S.  U.S.-based specialty retail apparel chain Express has completed its move to parity pricing, in an effort to grow its customer base in the Canadian market. Online shoppers will also be able to take advantage of the parities, including an $8 shipping fee, as well as free shipping on all orders totaling more than $125. It currently operates 11 dual-gender store locations across Canada and plans to open 50 additional locations over the course of the next several years. This is a big development and may start a trend that would benefit Canadian consumers and drive business for those willing to match it. (Source

Quick Responses by Security Professionals Praised by Canadian at Bomb Site  In the aftermath of the Boston bombing there is some relief to know the security measures taken by professionals were appropriate and done so in a timely and efficient manner.  Mike Jagger, CEO and President of Provident Security Services witnessed the horrific events in a nearby hotel lobby, while in Boston to see his brother's race. “We were eventually able to get out to get some fresh air later on and it was kind of incredible how the streets transitioned from a marathon to...a massive parking lot [for police vehicles],” says Jagger. This event should not be taken lightly, and citizens worldwide should realize that this kind of terror can happen anywhere at any time. (Source

Joe Fresh items made in Bangladesh factory that collapsed, killing more than 300  Joe Fresh parent company Loblaw released a statement Thursday saying some Joe Fresh items were made in the factory and offered its condolences to the victims and their families. The company said it requires vendors to ensure products are being manufactured in a socially responsible way, prohibiting child harassment, abuse and forced labour, as well as ensuring fair pay, benefits and health and safety standards. (Source

Gang-related hits occurring throughout Metro Vancouver in recent months with one man shot dead at Morgan Crossing Mall Wed. evening  The mixed-use commercial and residential centre has close to 60 stores and was filled with shoppers during the shooting. Surrey has had more than 11 murders in 2013, the majority of them gang-related, according to police. (Source

Four face charges of Cargo theft in Mississauga; $2 Million dollars of merchandise recovered.  Thefts of liquor from numerous locations within Peel in April have been recovered following the execution of search warrants served in Brampton, Mississauga and Kitchener. Along with the recovery of the cargo, $130,000 of illegal drugs was also recovered. (Source

Update: Police in Edmonton release details on two suspects in the Londonderry Mall homicide.  On Tuesday a 26 year old man was shot and killed in the parking area of the Londonderry Mall, police are now releasing a description of the two suspects wanted in this case. (Source

50-Year-Old Bottle of Scotch, One of Only 50 Around the World, Stolen- Whoever Gets to Enjoy it is a Lucky, Lucky Man!  The bottle of Glenfiddich Single Malt, displayed in a locked cabinet, was valued at $26,000, but that didn't stop a wanting thief.  A man bought and paid for a bottle of wine at Queens Quay liquor store earlier this month, and later became the suspect in this pricey pilfering.  The alcohol ran so high in price because whiskeys that old are so rare, and become product for black markets. Police released an image of the perpetrator from surveillance cameras and ask if anyone has any additional information, please call Crimestoppers. Thanks George Currie for sending us this story. (Source

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