Sept 10 and 11 marked Retail
Council of Canada’s annual
Loss Prevention Conference
A meeting of the minds
Loss Prevention professionals
By Stephen O'Keefe
Based on delegate feedback from past conferences, the first half day was focused
on learning with a mini Wicklander Zulawski session; WZ’s newest session in fact
– Micro Expressions. Following the WZ session, RCC arranged for the first time
at this event, a speed dating style “meet and greet” with exhibitors who would
be presenting LP tools, solutions and resources in the networking hall the
following day. In this speed dating session retailers were given 4 minutes at a
table with an exhibitor, before moving on to the next one at the sound of a
bell. This new session was in response to delegate and exhibitor feedback from
previous years. The response was overwhelming and both groups thoroughly enjoyed
the experience; exhibitors got face time with their customer base, and delegates
had the opportunity to meet many of the 32 vendors in a casual and interactive
Day 1 closed with a networking cocktail reception sponsored by Tyco Integrated
Solutions, as well as a number of other “unofficial” sessions held in various
venues in the area by Loss Prevention Solution Providers.
Day 2 was an equal balance of personal development and industry research and
learning. The legal session with Brian Greenspan, arguably Canada’s most
prominent criminal lawyer, speaking on the laws that apply to an investigator
gathering intelligence from social media was a highlight of the day and eye
opening to say the least!
John Sileo made quite an impact as the closing keynote speaker. His personal
account of the horrors one goes through when their identity is stolen hit the
mark, as retailers took many notes on how best to protect the personal
information of their customers.
Behind the scenes: All speaker sessions were selected by a group of retailers
forming a Conference Planning Committee. Once selected, speakers had in-depth
discussions with RCC staff to ensure their sessions provided key takeaways and
best practices for retailers to take back to their teams.
Stay tuned for more information on next year’s Retail LP Conference to be held
in September 2014. If you have any comments, feedback or topics you’d like us to
consider, please send us a note at
firstname.lastname@example.org. We’d love to hear from you.
Vice President, Operations
Retail Council of Canada