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Crime Stoppers aims to curb shoplifting

By Sean Sportun
Manager, Security & Loss Prevention, Mac’s Convenience Stores

Shoplifting has evolved into a more lucrative criminal enterprise.

Each year organized groups of professional shoplifters steal or fraudulently obtain billions of dollars in retail merchandise to resell back into the marketplace.

This activity, known as Organized Retail Theft, is a growing concern for retailers across Canada. In addition to the direct financial losses to retailers, those who engage in Organized Retail Theft also pose a significant threat to the safety of employees and the community during the commission of their crimes.

What's more concerning, is the potential public health and safety concerns involved – for example, some products commonly stolen for resale include infant formula, over-the-counter medications and other health & beauty items; which may be expired, repackaged, or improperly stored or handled before reaching the consumer.

Recognizing this and with employee and community safety top of mind – the Retail Council of Canada, Building Owners and Managers Association of Toronto (BOMA), Interac Association, FACECROOK and retailers like TJX Canada, Loblaw Companies, Sobey’s, Mac’s Convenience Stores and Building Technologies have partnered with Toronto Crime Stoppers, Ontario Association of Crime Stoppers and the creative team at DDB Canada to develop a proactive campaign to bring awareness to the issue of Organized Retail Crime.

The focus of the initiative is straightforward – create awareness in the community on the growing issue of retail theft, let the offenders know the retail industry is taking action and lastly, provide the community with a conduit to relay anonymous information of offenders to the police by calling Crime Stoppers.

By working together with aggressive campaigns like this, Toronto Crime Stoppers and the Retail Industry will continue to make a difference in the prevention of crime at their locations. For more information on Organized Retail Crime visit

Experimental Retail: Taking shopping back to the lab
Big name retailers like Nordstrom, which will open its first Canadian stores next year, have introduced internal innovation labs that develop and test new technologies to enhance the overall customer experience. Having a dedicated space and team allows the retailer to “quickly vet and look into different initiatives or capabilities we might want to scale up.” Other retailers are experimenting with internal innovation labs, including ... Wal-Mart, Staples, Canadian Tire, Home Depot, and American Eagle Outfitters. (Source

Conventional grocers suffer due to increased competition - The Fight is On - The Canadian Squeeze  Loblaw Companies and Metro are suffering amid increased competition in the grocery sector from Walmart, Target and Costco. Loblaw Companies Ltd. and Metro Inc. blamed increased competition in the grocery sector for disappointing quarterly earnings on Wednesday. To attract and keep price-conscious consumers, Metro said it will launch an in-stock guarantee for shoppers at its Food Basics chain. There are 116 Food Basics locations in Ontario, a number that is expected to grow to 124 by September as Metro locations are converted to the lower-price banner to better compete in a market that is being eaten away by discount retailers such as Walmart, Target and Costco. Metro will also begin promoting an existing policy that issues refunds to customers if produce isn’t fresh. It will print simpler signage in stores, revamp its flyers and increase radio advertising. (Source

71% of Canadians would Prefer to Never Handle Cash Again
Business merchants that accept credit cards payments make up 68% of all non-cash transactions in Canada, compared to the global average of about 40%. (Source

36% More Canadians Using Social Media for Brand Recommendations

Sears Canada to sell stake in eight properties

Cabela's plans another new store in Canada

Good Samaritans jumped in to catch would-be thief at a jeweler in Barrie, On. 

RCMP ‘disrupted’ two dozen security threats last year
The Mounties made arrests or otherwise disrupted 25 suspected terrorist and other national security threats last year. (Source

Langley RCMP arrest Best Buy employee in thefts from warehouse
A 23-year-old Best Buy employee was arrested this week in connection with the theft of thousands of dollars worth of iPhones, iPads and computers that went missing from the store’s warehouse. Langley RCMP said they were contacted by loss prevention officers on Nov. 8 about an “internal theft” at the Best Buy warehouse, with dozens of Apple products reportedly missing. Their investigation resulted in the issuance of a search warrant for a Port Coquitlam home where $12,000 in cash and $23,000 worth of iPads, iPhones and computers were seized. Investigators determined the products had been stolen from the warehouse and were being offered for sale on the popular buy-and-sell website Craigslist. (Source

Suspects sought in Leduc, Alberta Walmart arson
Police are searching security tapes and interviewing witnesses for information on two teens suspected of setting a fire inside the Leduc Walmart last Friday, Nov. 8. (Source

Fugitive from Vancouver arrested in Mexico, faces more than 50 criminal charges related to an organized crime ring  Vancouver man who allegedly operated an organized crime ring throughout Washington, Oregon and Nevada was recently arrested in Mexico. Fred James Engh, 30, allegedly fled the area while on bail for several felony charges, including leading organized crime, money laundering and theft. The United States Marshals Service, with help from Mexican authorities, found Engh in Rosarito, Mexico. (Source

RCC Ontario Safety Group - Taking applications for 2014
Save money. Get rebates. Learn from peers. RCC's Ontario Safety Group has returned over $4.8 million in WSIB premiums to retailers and significantly improved the safety performance of the industry! To join or for more information, contact Jonathan Farkouh, Manager of Member Services at or 1-888-373-8245 x 319.

Retail Fast Facts: October 2013

• Total monthly retail sales changed by 3.5 percent over the comparable month last year.
Total sales excluding food, automotive and gasoline changed by 3.9 percent over the comparable month last year. (Source


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