Zellman Group - Because You Need to Know
Zellman FraudNet provides online merchants with
robust fraud fighting tools available
The Zellman Group (TZG), based out of Greenvale, NY, is a leading Loss
Prevention and Recovery Services company working in the retail, e-tail and food
service industry. TZG was created by Stuart Levine in 1997. Stuart, whose
background was filled with over twenty years of retail Loss Prevention
experience; as well as service in Palm Beach County as a police officer, seized
the opportunity to provide quality and original solutions to all companies, no
matter the volume.
In the beginning, the Zellman Group offered only Employment Screening and
Customer Service Secret Shops to a handful of clients, but quickly grew to
expand its service offerings. Stuart’s experience and his team had a common
perspective, customizing programs to meet clients’ needs.
In 1999, TZG jumped into the Analytics arena, adding exception based reporting
and data mining to their repertoire. TZG foresaw the need to help clients bring
immediate resolution to found issues. Stuart, being an expert in interviewing
techniques developed through his extensive training with Wicklander & Zulawski,
Reid & Associates, and The Laboratory for Scientific Interrogation, again
expanded on the Zellman Group’s services; adding to his team highly trained
analysts and investigators.
Soon after TZG actualized what is their largest department today, Recovery
Services. Partnering with Michel Ira Asen as their Chief Counsel and a
nationwide network of attorneys, TZG’s recovery management tools and customer
service approach quickly put them at the forefront in this area. They pursue
restitution, court ordered restitution, civil penalty and specialty cases,
producing over a million letters and phone calls a year from their offices.
TZG again honed in on their client’s needs, but his time incorporating an
operational angle into their core service structure. TZG combined their loss
prevention philosophy with their understanding of operational consistency to
create their Audit department. Field Audits, Media Audits and Financial Audits
emerged to aid in identifying training issues and other areas of opportunity;
its goal being to keep their clients’ fingers on the pulse of compliance every
Recently, TZG emerged within the eCommerce space with their fraud reducing tool,
Zellman’s FraudNet, powered by their dynamic partnership with Kount. In addition
to this tool, The Zellman Group can provide optional managed services to
maintain clients’ rules engines to determine appropriate thresholds to accept,
audit or reject orders.
Over the years, their clients’ needs have fed their innovation to provide a
custom solution, and it is also these needs that have shaped TZG’s “full
picture” perspective. Because of their deep foundation in loss prevention, audit
and operations, The Zellman Group can provide expert advice in key areas for any
company. The goal being to reduce and prevent loss, maintain consistency (brand
and operationally), and maximize profitability.
www.zellmangroup.com to learn more.