The #1 Digital News Source for Retail Loss Prevention,
IT Security & Safety Executives throughout North America

FREE Daily
eNews Special
Reports Spotlight on
Leadership ORC
News Canadian
Push Vendor
Spotlights LP
Newswire Group LP
Canadian Push 4-4-14


Human cashiers still trump self-checkouts for most grocers in Canada - But the debate continues & so does theft  Today, grocery stores still rely mostly on cashiers, and some chains have started removing self- checkouts. In Canada, none of the major grocers appear to be adding machines. Loblaw has even removed some from newly renovated Provigo Le Marchés. “We promise the best service possible, and the machines aren’t part of that,” a spokesperson for the chain told Canadian Grocer. “[Self-checkout] hasn’t been a failure, but it hasn’t been a success.” In a sparkling new Provigo Le Marché in Saint Sauveur, Que., manager Annie Lacerte says SCOs often jammed and were confusing to operate. Customers didn’t like hunting for produce codes, and the repetitive computer voice instruction to “please put the item in the bag, please put the item in the bag” got on nerves. The store recently removed its SCOs, replacing them with tills manned by humans. A survey last fall by U.K. retail technology firm Tensator found one-third of Brits have walked out of a store over a bad experience with an SCO. Business Insider website recently reported that Costco was pulling SCO machines out of its stores. The club chain’s CEO, Craig Jelinek, concluded that cashiers were more efficient than the machines. But don’t count out self-checkouts yet. Walmart is reportedly adding 10,000 machines, and another U.K. study suggests the market for self-checkouts will go up 15% over the next four years in the U.K. as retailers look for ways to economize. Even SCOs’ cost-savings are debated. Desmanches, the IGA owner, doesn’t think they are cheaper than clerks. A new British study found one in five consumers admitted to stealing from them. The average: 15 pounds (CDN$27) a month. But SCO technology is evolving rapidly. As machines become more sophisticated, self-checkout may experience a renaissance. In January, NCR unveiled the RealScan 79 Bi-Optic Imager. It can tell the difference between a lemon and a grapefruit, thereby reducing customer frustration with produce codes. Video surveillance also helps cut shrink, says NCR spokesperson Tony Carter. Overall, he says, the machine will help speed up checkout. (Source

Ontario grocery stores to have liquor stores inside - Here comes another Washington State ORC mess  The pilot will begin with 10 LCBO Express kiosks to open by the end of the year. (Source

Loblaw’s acquisition of Shoppers Drug Mart is complete

Uniglo in talks to open stores in Canada in 2016 at Yorkdale Mall in Toronto

Amazon adds 1M more products to Canadian site

Charges laid in 4 retail robberies in Ottawa - suspect in custody

3 suspects charged, one sought in series of violent retail armed robberies in York Region-Toronto

Robbers crash truck into South Vancouver jewelry store 

Red Deer RCMP cruisers rammed by fleeing pickup theft suspect at Mac’s

Portage la Prairie RCMP looking for armed robbers

Canadian Push 4-4-14
Powered by Design By J, LLC
ASP.NET Shopping Cart Software