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Bi-Lo Holdings - Business Continuity Mgr
Jacksonville, FL


Job Overview

The manager, business continuity, is responsible for leading the development, implementation and maintenance of comprehensive business continuity and emergency management plans to ensure critical business operations resume with minimal interruption and loss during emergency or crisis situations. This leader will establish and maintain interactive communications with key business leaders and all relevant local, state and federal agencies in order to coordinate and implement best crisis management practices and site preparedness plans to ensure successful emergency response and disaster recovery efforts. The manager, business continuity, will identify and integrate key performance metrics to measure the effectiveness of the business continuity program and will develop and implement related training and awareness programs throughout the organization.

Primary Responsibilities

● Develop and implement business continuity and crisis management programs, including emergency response, disaster recovery and site preparedness plans, to minimize business interruption in the event a disaster or crisis situation occurs.
● Design and develop new and existing program policies and procedures; ensure recovery procedures are effective for the restoration of key resources and critical business functions across the organization.
● Arrange and conduct corporate contingency planning meetings to ensure business continuity and crisis management programs are in alignment with overall business objectives.
● Indentify key performance indicators to measure/evaluate program effectiveness; establish corrective action plans and recommendations as necessary to resolve program deficiencies.
● Establish and maintain interactive communications and solid partnerships with relevant local, state and federal regulatory and emergency response agencies critical to ensuring effective execution of business continuity and crisis management programs.
● Collaborate with key business leaders across the company to identify critical business processes and perform ongoing risk analysis and impact assessments to determine vulnerabilities; provide recommendations for disaster avoidance and risk reduction.
● Manage general and specific contingency issues with key functional business leaders.
● Work with internal audit and legal departments to ensure programs adhere to regulatory requirements; govern compliance with relevant laws, regulations, policies and procedures.
● Partner with IT leadership to design contingency plans for data backup and recovery; assist in the development of data center operations policies and emergency data recovery procedures.
● Monitor and maintain the currency of business continuity and crisis management plans across business units to ensure requirements are met to support strategic program initiatives.
 ● Coordinate and assist recovery support team members across business units to implement recovery procedures and alternate operating strategies during disaster/crisis situations.
● Manage the business continuity budget; identify and forecast costs associated with restoration of business operations in the event a disaster or crisis situation occurs.
● Design and implement business continuity and crisis management training and awareness programs for all business areas throughout the company; provide hands-on guidance and support to each functional group.
● Establish business continuity and crisis management program testing methodologies; conduct routine testing in all business areas to ensure sufficient resources are available and responses are in accordance with established program policies and procedures.
● Lead, mentor, educate and develop business continuity planning team members; conduct performance evaluations and career coaching, oversee team activities and ensure adherence to department, program and company policies and procedures.
● Ensure the maintenance of an appropriate business continuity and crisis management
● Information/contact database for use in access control and contingency notification.
● Perform other job-related duties as assigned.

Critical Competencies and Skills


People Merchant and Brand Business and Results
● Builds Trust & Loyalty ● Drives Guest Focus ● Inspires Achievement of Results
● Builds Partnerships & Teams ● Facilitates Innovation & Change ● Displays Business & Financial Acumen
● Communicates with Impact & Candor ●  Executes Operational Decisions  
● Leverages Diversity & Ensures Inclusion    
● Coaches & Develops Othera    

Minimum Qualifications


● Bachelor’s degree in business administration, finance, computer science or related field; or equivalent work experience.
● Five (5) years experience in the design, development and maintenance of business continuity and/or disaster recovery plans.
● Certified Business Continuity Professional (CBCP) designation.
● Demonstrated experience in IT facilities management/data center operations, specifically data backup and recovery planning experience.
● Possess a valid driver’s license with a satisfactory driving record.
● Ability to travel up to 25% of the time, including overnight.
● Compliance with all Winn-Dixie policies and procedures.
● Ability to read, write and speak English proficiently.
● Ability to understand and follow English instructions.
● Authorization to work in the United States or the ability to obtain the same.
● Successful completion of pre-employment drug testing and background check.

Preferred Qualifications


● Experience performing risk, vulnerability and business impact assessments.
● Advanced knowledge of business continuity and crisis management techniques and technologies.
● Advanced knowledge of computer operating systems, networking, data communication technology, security and systems change control processes and IT disaster recovery planning.
● Demonstrated strong PC skills including proficiency with the primary Microsoft Office applications.
● Ability to provide expert leadership, guidance and constructive feedback to team members.
● Ability to manage and direct multiple complex projects simultaneously to drive solutions that meet or exceed business expectations and deliver project milestones on-time and within budget.
● Excellent communication, presentation and interpersonal skills to effectively convey complex and detailed information to a diverse population.
● Fully versed in administrative and budgetary management functions.
● Exceptional problem resolution and process improvement skills.
● Excellent analytical, organizational, decision-making and project management skills.
● Ability to maintain the highest level of confidentiality.
● Intense focus on detail and accuracy of work.

Environment and Physical Demands

Physical Requirements

- Never (N) 0%
- Occasionally (O) 1-33%
- Frequently (F) 34-66%
- Continuously (C) 67-100%


Task Frequency Additional Details (as necessary)
1. Standing O Surface Type(s): Carpet, tile, concrete
2. Walking O Surface Type(s): Carpet, tile, concrete
3. Sitting C  
4. Carrying O Up to 10 Lbs.
5. Pushing O Up to 10 Lbs.
6. Lifting O Up to 10 Lbs.
7. Pulling O Up to 10 Lbs.
8. Climbing O Height: Up to 25 ft.
9. Balancing O  
10. Stooping O  
11. Kneeling O  
12. Crouching O  
13. Handling C  
14. Fingering C  
15. Feeling O  
16. Crawling O  
17. Reaching F Level: Waist/overhead, etc
18. Talking C  
19. Seeing C  
20. Hearing C  
21. Smelling O  
22. Repetitive movement C Of both hands


8. Toxic Exposure (see MSDS) O
9. Nuisance dust, fumes, sprays O
10. Hazardous cleaning solutions O



Machines, Tools, Equipment, etc
Personal computer, telephone, printer, copy machine, facsimile machine, general office supplies and equipment.

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