LP Software Unveils
its Service Request Management System
Do service and repair requests get missed or take too long to resolve?
Have trouble tracking when service contracts are set to expire at a multitude of
LP Software is here to help!
SRMS (Service Request Management System) helps track service and repair requests
throughout the organization. SRMS will allow personnel to submit tickets for
service and repair requests at their location. These tickets will then be
tracked and reported on during every step of its lifecycle. Further, SRMS will
help manage related contract information—imagine having contracts available at
your fingertips, along with other details such as classification, department,
and expiration date.
SRMS can also be used to track vendor performance and related service costs.
Examples of tickets that can be submitted within the application include broken
equipment (CCTV cameras, elevators, EAS, computers, etc.) and application
support (new user, password reset, system down, etc.). SRMS can also be expanded
to handle IT requests or other service-related uses.
With advanced SmartAlert integration, SRMS will bring a new level of
accountability and efficiency to the organization.
To learn more, call (708) 361-4310 or email us at
LP Software's Wheel of Solutions
lpguys.com for Incident Management and Audit Expertise.