Tyco Retail Solutions First to Market Mobile Handheld Acousto-Magnetic
All-in-one scanner deactivator helps retailers improve transaction throughput
and reduce nuisance alarms to enhance customer experience
NEUHAUSEN, Switzerland—June 11, 2014—Tyco Retail Solutions (www.tycoretailsolutions.com),
a leading global provider of retail performance and security solutions, today
announced the launch of the first Sensormatic Mobile Handheld Deactivator. This
new all-in-one unit enables rapid and easy deactivation of Acousto-Magnetic (AM)
Electronic Article Surveillance (EAS) labels during the barcode scanning process
for faster transaction throughput. Lightweight yet durable, this portable
deactivation scanner device was developed to improve the customer experience by
increasing speed at checkout and reducing nuisance alarms responsible for
causing unnecessary customer inconvenience. Tyco’s latest innovation helps
retailers, especially those selling large, bulky items like Do-It-Yourself (DIY)
stores and mass merchants, increase productivity so sales associates can spend
more time servicing customers.
Designed to easily connect to handheld barcode scanners, Tyco developed the
breakthrough Sensormatic Mobile Deactivator to enable store associates to simply
and rapidly scan and deactivate all protected items in the shopping cart without
lifting them onto the counter, thereby improving both customer checkout
throughput and deactivation rates.
One of Tyco’s large home improvement retail customers identified reducing
checkout time, especially for heavyweight items, as an opportunity for improving
their shoppers’ experience. They recognized some point of sale (POS) processes
were time consuming, inefficient, inaccurate and could require cashiers to lift
By working with Tyco to deploy the Sensormatic Mobile Handheld Deactivator, the
DIY retailer has seen great results as the mobility feature allows cashiers
better flexibility to scan and deactivate heavy, bulky items in the shopping
cart, increasing productivity and customer focus. This retailer also found the
device helps reduce heavy-lifting related injuries and decrease nuisance alarms
at the door by 50 percent, as sales associates do not miss tags on large items.
In addition, since labels can only be deactivated after they are scanned for
purchase, the retailer is tackling internal theft and helping create only true
alarm events. With this level of deactivation intelligence and control they are
helping prevent employee theft, scan avoidance and merchandise switching.
Read more here.