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Protection 1 Earns Prestigious Central Station Alarm Association's Five Diamond
Central Station Certification
Certification Re-enforces Protection 1's
Commitment to Providing the Highest Level of Service to its Customers
Chicago,
IL - January 15, 2015 - Protection 1, the largest full-service business and
home security company in the U.S., today announced that it has been awarded the
Central Station Alarm Association's (CSAA) elite CSAA Five Diamond Certification
for its Irving, TX, call center. In order to qualify for this certification,
100% of Protection 1's central station operators in Irving have passed the CSAA
Central Station On-Line Operator Training Courses. These courses cover virtually
all phases of central station communications with customers, law enforcement,
fire and emergency services communications centers. These critical areas of
communications are the life-saving links between the residential or business
properties and the law enforcement, fire and emergency services in local areas.
"At Protection 1, our customers are our first priority and we are committed to
providing them with fast and efficient responses," commented Don Young, Chief
Information and Operating Officer for Protection 1. "Investing the time and
money into training our central station operators on the latest protocols that
govern the alarm industry helps to ensure that we can deliver on that
commitment."
In order to achieve the Five Diamond Certification, every operator must not only
pass the courses but also demonstrate:
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Proficiency in alarm verification,
which helps reduce false alarms; |
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Proficiency in communications with
the Public Service Answering Points, such as the Emergency 911
centers; |
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Knowledge of electronic
communications equipment, including radio; |
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An understanding of the codes and
standards of such organizations as Underwriters Laboratories,
Factory Mutual, the National Fire Protection Association and others;
and |
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Proficiency in the area of emergency
preparedness under a wide scenario of possibilities. |
According to CSAA, there are approximately 2,700 central stations in the United
States, which communicate and interact with the law enforcement, fire and
emergency services agencies. Out of that number, fewer than two hundred central
stations have achieved the Five Diamond Certified status.
Read more here.
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