surveillance technology at self checkouts will stamp out
shoplifting says Axis Communications
The self check
out till has a reputation for being unreliable, but are the
reasons for the alarms going off as innocent as some
customers would make out?
Shoplifting at self-service tills will soon be a problem of
the past, according to Axis Communications, the global
leader in the network video market, thanks to the continuing
developments of IP CCTV technology.
London, May 29, 2012: Recent figures revealed that one third
of UK shoppers admit to stealing using self-service tills.
The customers surveyed said they used a range of tricks to
dupe the automatic machines into giving them money off their
shopping including selecting cheaper products while weighing
their purchases; selecting 'small' when asked to enter the
size of their item and placing items in plastic shopping
bags without scanning them properly.
Atul Rajput, business development manager for retail at Axis
Communications, said: "Self checkouts are on the rise, and
although the cost savings from having them still outweigh
the losses, shoplifting from canny customers as well as
genuine mistakes from others, are a growing cause for
concern for retailers.
"While most self checkout areas are supervised by a member
of staff, with four to six kiosks to watch, it is impossible
to spot every type of theft as it happens. Staff regularly
override the checkouts when the technology does detect an
unpaid for item in order to keep the queues flowing."
With many of the surveillance systems in these stores a
massive amount of video of the self-service checkouts is
being recorded, but never watched or reviewed, due to
resource constraints. As a result, thefts are missed and
suspicious behaviour is not noticed in time to prevent
Intelligent video is about reducing the vast amount of
information contained in video, making it more manageable
for systems and store operators to make use of what footage
is being captured so that action can be taken when and where
Atul continues: "IP surveillance cameras which are based on
open standards, allow integration with innovate video
analytic solutions to proactively flag up incidents of scan
avoidance, helping retailers to stamp out the problem."
Scan-It-All is a loss prevention solution launched three
years ago by StopLift which uses video analytic technology
to monitor point of sale (POS) systems. A number of
retailers have already deployed the solution with Axis
cameras to flag up incidents of scan avoidance and the
Scan-It-All solution has been used to monitor thousands of
check-out lanes across the US and the UK. According to its
CEO, Malay Kundu, the technology has revealed that scan
avoidance of merchandise at self-service tills is up to five
times higher than at manned checkouts.
Atul continues: "This technology is a great example of how
video analytics are increasingly being integrated with IP
cameras by retailers to help tackle shrinkage."
"Although external and internal theft will always be an
issue for retailers, IP surveillance technology is
constantly adapting to meet the challenge. As time goes on
it will only get more difficult for opportunistic thieves to
dupe both staff and in-store technology."
For more information about how intelligent video is being
used with Axis' products visit
|For all media enquiries,
Fiona Whyatt, Insight Marketing & Communications
Phone: + 44 (0) 1625 500800