External Theft

Submitted by Mark Duncan
Regional Loss Prevention Manager, Burlington Coat Factory

July 9, 2012


External Theft: Let's not focus on what the potential thief just did, let's focus on what they are going to do more of. Teach, Coach, Train store employees/management to not worry about what they just saw, empower them to release their frustrations in immediately killing that potential thief with kindness, empower store employees to treat the potential thief like royalty. This mental kindness will allow for the potential thief to leave the store without further incident. Communication: Recognize the employee/management for their efforts in only having one or two unpaid for items leave the store unpaid for vs. large potential loss, multiple items, from leaving the store unpaid for. Coach, Teach, Train the importance of employee quick response and empowering employee and management mental kindness against the potential thief and individual units will win.