Internal Theft

Submitted by Mark Duncan
Regional Loss Prevention Manager, Burlington Coat Factory

July 9, 2012


Internal Theft: Store Management miss the restitution boat time and time again by focusing on what actions the internal thief just did. Sometimes the focus is so strong that word gets out, the internal thief gets word that they may be caught. Coach, Teach, Train Store Management the importance of not necessarily worrying what the internal thief just did. Show store management that they should express care through the means of communication and report, but ensure store management has a full understanding of the importance regarding what actions has the internal thief done more of. It is important to use facts, evidence, and witness statements regarding what the internal thief just stole, to support the final outcome, but true investigations focus on past tense. Successful interviews are based not what the internal thief recently stole but rather what they stole more of. Restitution comes with the large voluntary admission.