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Submitted by Tierre Chappel
Regional Director, Asset Protection
Rite Aid Corporation
While we all have a variety of priorities we work on
each day, from shrink control, safety compliance,
budgets etc. Those are many ways we continue to try to
impact shrink and profitability. We as leaders should
continue to take a look at the culture within our
organization.
One area I review frequently is our own internal
customers. I ask myself, do they know their value? Do
they feel valued? Is there ownership within the store?
Are they engaged? Does everyone drive the one team
approach? Do we know how to get there? To have shrink
success it's imperative we incorporate engagement as
part of our priority. In doing so you will continue to
build customer loyalty, increased associate engagement
and overall increased profitability. |
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