A 2-year investigation by Canada Border
Services and the RCMP leads to busting a $46.6 million international organized
dealing in smuggled knockoff cigarettes and
drugs from China. In all, 11 sea containers were intercepted and seized, seven
in Vancouver and four in Toronto. Police allege those arrested are members of
an Asian crime group operating in Canada and China.
Economic losses in
Quebec retail businesses,
MONTREAL, Oct. 18, 2011 /CNW Telbec/ – At a
news conference held today, the
Conseil québécois du commerce de détail/Retail
Council of Québec (CQCD) released the results of a biennial survey on
economic losses incurred by Quebec retail businesses. The survey, conducted by
Altus Group on behalf of the CQCD, covers chains and independent retailers but
excludes automobile dealers.
• Levels of retail losses
– In 2010-2011, Quebec's retail sector
registered annual economic losses of nearly $800 million. Stores of basic
consumer goods* suffered the greatest losses, estimated at over than $418
million per year. Semi-durable and durable goods** are in second place, with
annual losses of over $166 million.
* Basic consumer goods: Supermarkets and grocery stores, convenience
stores and specialty stores, pharmacies.
** Semi-durable and durable goods: Furniture, home furnishings,
computers and software, home electronics and appliances, home centres and hardware stores, specialized building
materials and garden stores, sporting goods, hobby, book and music stores, general merchandise stores,
Sources of the losses –
Shoplifting accounts for 38% of losses incurred, while 36% are attributable to
theft and fraud by employees. Consumer fraud constitutes 8% of all losses.
Administrative errors and suppliers frauds or errors also represent 15%.
Characteristics and motivation of shoplifters – The
majority of shoplifters are adults, 53% men and 33% women. Teenagers (aged
13-17) make up 12% of the shoplifters. Personal use of the item stolen is the
main motive for shoplifting (42%) and internal theft (50%). Gang affiliation is
the motive for 15% of acts of shoplifting and 4% of internal thefts.
Cyber fraud –
Among those retailers (59%) that offer their customers the opportunity to
purchase goods through their Internet site, 77% were victims of credit card
fraud and 6% experienced other types of fraud.
Prevention tools used –
Human prevention measures most used by retailers include employee
training/awareness (83%), control or monitoring of receipt of goods (55%),
handbag checks (50 %), and "mystery" shoppers (50%).
Safes are still one of the methods most widely used by retailers (78%), followed
by anti-theft signs (68%), cables, locks, chains, etc. (58%), and surveillance
Electronic prevention measures. Traditional alarm
systems (83%) and closed-circuit cameras (73%) are still retailers' first and
second choices for electronic theft-prevention measures. Anti-theft tags are in
third place, at 55%, and security devices for merchandise displays are used by
53% of retailers.
In the next twelve (12) months, retailers intend to focus mainly on employee
training/awareness (18%), handbag checks (18%), "mystery" shoppers (13%), and
the surveillance of the collection of waste (13%), as effective prevention
Decrease in the number of incidents –
Overall, 32% of retailers estimate that the
number of incidents has decreased by 22 points of percentage compared to the
previous survey (2009). Moreover, the average value of the goods lost through
shoplifting is $247, $20 higher than in 2009 ($227), for an increase of 8.8%.
"Prevention is still the best way to combat this scourge that shoplifting
represents, as this is a costly problem that concerns us all" notes the CQCD's
president and CEO, Me Gaston Lafleur.
This survey carried out between June and September 2011 and polled respondents
representing 115,800 employees working in more than 3,750 stores in Quebec. The
survey respondents' sales are estimated at more than $23 billion in 2010 in
The Conseil québécois du commerce de détail/Retail Council of Québec (CQCD) is
proud to promote, represent and enhance the image of the retail sector and the
retailers who belong to it in order to ensure the development and prosperity of
the sector. The CQCD is an association of retail and distribution businesses
representing more than 70% of retail-related activities in Quebec and is an
indispensable voice for this major sector the economy.
For further information:
President and CEO
Conseil québécois du commerce de détail / Retail Council
Tel.: 514-842-6681 , ext. 204
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