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January 28, 2011

Vector Security Marks 10th Anniversary of InSite by Releasing Major Revisions!

InSite's 6th upgrade release features online instructional tutorials, upgraded features and increases ease of use.

In 2000, Vector Security released its first version of InSite, the company's web-based building alarm information management program. Now, eleven years later, Vector is releasing its 6th revision. InSite 4.2 provides a number of enhancements and improvements. Here are the highlights:

Online Tutorials
Now users can learn InSite from the start, brush up on the technology, or even train co-workers more easily and conveniently, using a variety of InSite tutorials that are available online. These quick and easy tutorials can be taken any time they choose, 24/7.

Upgraded Server Configuration
We put a virtual environment in place for our web server and added a redundant data server. This will improve speed and efficiency, while reducing downtime.

New Service Request Page
Entirely upgraded to allow greater speed and performance.

Service Requests for Additional Technologies
Now users can request service for a number of additional installed technologies such as video surveillance, access control and electronic article surveillance (EAS).

Support Auto-Responder:
When a request is sent to InSite, the system will automatically send back a message indicating that the request has been successfully received. It will also reiterate our hours of operation so users can better plan our service response or call-back action.

Password Reset Email Message:
This existing service has been modified to be more instructive and easier to use. It provides the InSite user with an email message any time the user's profile is modified or when a request to reset his/her password is submitted.

Updated Contact Us Page:
This page has been upgraded to include both Central Station and National Service Center (NSC) numbers AND email contacts.

Call List -- Code Change Completion Time Parameters:
These have also been updated to clearly indicate the expected completion time of call list and/or code change requests submitted through InSite.

Vector Security gained credibility as a premier alarm monitoring provider based on the company's ability to better manage the fundamentals of building alarm management. The building alarm system is still a retailer's "first line of defense" in an overall LP program, and it serves a distinct purpose in preventing the potential for high losses. But the day-to-day management of alarm systems, deployed and in use on a nationwide basis, can become an arduous task. The unfortunate result is that problems with alarm systems rarely hit the radar screen unless or until there is a high loss due to complete circumvention or failure. When they occur, these incidents can be due largely to improper system operation, management or maintenance; conditions that could have easily been remedied if someone were watching.

Since Vector first introduced InSite back in 2000, it's been known within the retail loss prevention community as a service which has been "designed by loss prevention professionals to service the loss prevention community." And like the retail LP community, InSite's capacities have grown throughout that time in tandem with the needs of the retail LP community and will continue to do so.

What's Happening?

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