StopLift Detects 1.5 MILLION Incidents of
Unscanned Items at Checkouts Worldwide
StopLift Checkout Vision Systems has now detected more than 1.5 million
incidents of scan-avoidance at both manned and self-checkouts at retailers
around the world.
StopLift's Scan-It-All video recognition technology has confirmed more than 1.5
million-plus incidents, which include "sweethearting", when cashiers pretend to
scan merchandise but deliberately bypass the scanner, thus not charging the
customer for the merchandise. The customer is often a friend, family member or
fellow employee working in tandem with the cashier. Many scan avoidance
incidents are also caused by customers using self-checkout.
See real scan avoidance incidents - and a realtime incident counter at
StopLift's patented Scan-It-All video analytics technology visually determines
what occurs during each transaction to immediately distinguish between
legitimate and fraudulent behavior at the checkout. As soon as a scan avoidance
incident occurs, StopLift, which constantly monitors 100% of the security video,
flags the transaction as suspicious. It quickly reports the incident,
identifying the cashier or customer and the date and time of the theft. This
includes incidents which may be due to mistakes by the cashier or customer at
self-checkout as well as items left in the shopping cart.
Retail chains can now receive realtime reporting on self-checkout theft and
other scan avoidance, prevent false alerts and interventions, alert the
attendant before the customer leaves the store, and improve customer service at
the self-checkout with
StopLift's new Self-Checkout Accelerator.
always suspected that self-checkouts would be highly prone to scan-avoidance,
and our technology has certainly found this to be the case," Kundu said.
"Furthermore, using the incidents detected from their own stores, retailers are
now able to train staff on the signals indicating when customers are either
having problems using the self-checkout or are exhibiting suspicious behavior."
Dishonest associates are identified on the basis of video evidence the first
time they conduct a fraudulent transaction, rather than months or even years
down the road, significantly reducing inventory shrinkage, deterring future
theft, and boosting profitability. Likewise, dishonest customers are identified
at the self-checkout.
"The system never sleeps. It lets me sleep," said Piggly Wiggly owner Keith
Holley of Alabama.
The technology eliminates costly, time-consuming human review of video,
drastically reduces and deters fraud at the checkout, and significantly improves
profitability, Kundu said. Rather than take a one-size-fits-all approach,
StopLift develops targeted applications to address the specific needs of
retailers from different sectors including general merchandise, grocery, and
Scan-It-All works with existing off-the-shelf overhead cameras. No special
camera equipment needs to be purchased or installed, and no changes have to be
made to the checkout.
The U.S. National Retail Federation states that retail shrink was $44 billion in
2014 and about $14 billion of that is due to scan-avoidance. Supermarkets, with
their lower profit margins, are particularly vulnerable to scan-avoidance, which
has accounted for an almost 35% profit loss industrywide.