Vector Security's Melanie Warych Takes Central Station
Operator of the Year Award at 2011 ESX Show!
Since 2006, Vector Security's central station operations has won
three coveted central station awards issued by the Central Station
Alarm Association (CSAA) and Security Distributing &
Marketing Magazine (SDM). Now the company has added one more to its
roster by taking the "Central Station Operator of the Year Award" at
the recent ESX Conference in Charlotte, North Carolina.
Ms. Melanie Warych, who joined Vector Security's central station
team nearly five years ago, was honored as the recipient of the
"Central Station Operator of the Year" award in recognition of her
superior performance, strong work ethic and outstanding customer
service abilities. According to Anita Ostrowski, Vector's Vice
President of Central Station Services, Ms. Warych's award was well
deserved. "Melanie understands first hand that this business is a
people business. Regardless of the range of newer technologies we
utilize to serve our customers, the "one to one" experience our
customers have with an operator in an emergency condition highlights
the value of the human interaction in saving lives and property."
Of the many contributions Ms. Warych has made to her job at Vector,
one in particular stands out in Ostrowski's mind. "Melanie was going
to dispatch the police to a home where an alarm was received when
she received a call from a male occupant who successfully identified
himself as the home's owner, requesting to withhold the police
dispatch. However, in the midst of the conversation with him,
Melanie recognized the voice of a female present in the home that
seemed to be in a high state of distress. So when Melanie concluded
the call with the man, she immediately telephoned police to advise
them of the condition. They responded and found that the woman was
being physically assaulted by the man. The police called back and
thanked Melanie for her swift actions, saying she
may have even saved the woman’s life."
According to Pamela J. Petrow, Vector Security's President and CEO,
Melanie is a shining example of the thought, training and
considerations Vector looks for in a central station operator. "For
many years prior to my present position at Vector, I was in charge
of the company's central station monitoring facilities and therefore
recognize the daily contributions our operators make for the benefit
of our customers. While this single action taken by Melanie is
indeed noteworthy, it was only one of many that made her stand out
this year. She has volunteered to take other people's shifts when
they could not be there, and assisted in many additional ways to
increase the level of
professionalism of our entire central station staff. When it comes
to Melanie, she leads by example and her behaviors motivate others
to better understand the true nature of their jobs at Vector. Our
central station operators are the critical link between our
customers and the response agencies who serve them; and oftentimes,
they are the reasons why our services are successful at the end of
Vector Security's additional central station
recognition and awards, either to the company as a whole or its
employees, are as follows:
• Kristina Walker, False Alarm Reduction -- Permit Compliance
Coordinator, was named by the False Alarm
Reduction Association (FARA) as the 2011 FARA Associate Member of the
• In 2010, Lori Kibler, ISG special support, received Honorable
Mention as Central Station Support Person of the
Year from the Central Station Alarm Association (CSAA) and SDM Magazine.
• Vector Security received the Association of Public-Safety
Communications Officials-International's (APCO) highest
honor, The President's Award, in 2009 for its outstanding contributions
to the improvement of alarm dispatching
communications methods in 911 centers.
• Jeffrey Karabinos was chosen as the Central Station Operator of
the Year in 2009, and Stewart Pittenger was
selected to receive Honorable Mention, by the Central Station Alarm
Association (CSAA) and SDM Magazine.
• Anita Ostrowski was named Central Station Manager of the Year in
2008 by Central Station Alarm Association
(CSAA) and SDM Magazine.
• Vector was chosen as Frost & Sullivan's 2008 North American
Commercial Alarm Monitoring Company of the Year.
• Patricia Killian was honored as the False Alarm Reduction
Association (FARA) Associate of the Year in 2006.
• Vector Security was selected as the Central Station of the Year by
Central Station Alarm Association (CSAA) and
SDM Magazine in 2006.